Pharmacy Medication Access Coordinator - Specialty Pharmacy, Hybrid

POSITION SUMMARY:

Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians, Pharmacy Liaisons, and Medication Access Coordinators. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service, thus driving better outcomes at lower cost.

The Medication Access Coordinator is a unique role that provides integrated support to patients and pharmacists by providing a ‘hands-on’ approach to total quality patient care. This position is considered essential to the growth and maintenance of the specialty pharmacy business line and is considered at the core of supporting health system operating margin. Management of specialty patients and their drugs is done in a manner that is similar to management of sales accounts. This hybridized role is a unique combination of patient service delivery and business performance.

The Medication Access Coordinator works closely with patients to deliver a full continuum of medication adherence support by utilizing BMC’s various tools and applications. This support includes encouraging patients of clinics to utilize BMC pharmacy to fully benefit from its superior patient care services, following the patient through successful medication acquisition, and taking ownership of patient outcomes. Given that the Medication Access Coordinator may be located in a clinical area, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison’s success. The Medication Access Coordinator is responsible for providing technician pharmacy services with an emphasis on performing assigned tasks that require working independently and increased competency skills relating to patient medication therapy. As a key individual providing pharmacy services within the clinic, the Medication Access Coordinator is responsible for liaising between patients, pharmacies, payers, and providers with high accountability for follow through and task management.

Position: Pharmacy Patient Liaison - Medication Access Coordinator       

Department: Specialty Pharmacy

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Patient Relationship Development and Client Sales – Responsible for managing and growing patient account base by recruitment and retention of specialty pharmacy services driven through BMC Health System

• Sales and recruitment functions

  • Patient Liaisons are assigned specific responsibilities in which they are given target goals and expectations in recruitment of patients into the specialty program at BMC

  • Such target goals are measured and evaluated on a consistent basis through various reporting customer relationship platforms, and through revenue performance of each individual specialty service line

  • Recruitment functions may include following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements

• Patient Retention

  • Encourages patients of clinics to utilize BMC pharmacy to fully benefit from its superior patient care services

  • Work closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications

  • Responsible for ensuring patient outcomes associated with medication adherence and triaging patient needs to pharmacist to ensure patient maintains safe usage of medication

  • Provide outbound therapy/medication adherence check-ups by process refills to ensure no gaps in refills/treatment

  • Boost customer loyalty by offering exceptional care and a positive experience Retention of patient business is essential for growth and thus is measured as closely as the sales and recruitment functions of patient liaisons

Personnel Responsibilities – Responsible for building and maintaining relationships with providers, care teams, and ancillary support necessary to sustain sales and recruitment functions

• Internal Relationships

  • Developing and growing trusting relationships with providers and hospital staff to provide highest level of care for a complex patient panel

  • Integrating with clinic staff to represent the department of pharmacy and take ownership of medication needs for patients seen in the clinic

  • Motivate team members by training, mentoring