QA Analyst

Job Description:

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. 

We are hiring a QA Analyst ideally within commutable distance of one of our hub offices including NYC, Chicago, and Detroit. Employees located near a hub follow a hybrid schedule.

Responsibilities:

• Analyze our requirements, acceptance criteria, and technical specifications to develop understanding of project goals.

• Complete multiple test types, including functional, integration, system, regression, user acceptance, and compatibility testing across different platforms, browsers, and devices.

• Assist QA Leads in creating comprehensive test plans, test cases, and scripts to support project deliverables.

• Maintain clear, well-structured test documentation to support repeatability and knowledge sharing.

• Identify, document, and prioritize issues discovered during testing; ensure defects are logged with reproducible steps, supporting evidence (screenshots, logs, service requests/responses), and detailed impact assessments.

• Track defect lifecycle from identification through resolution, collaborating with developers and project teams to validate fixes.

• Provide feedback to project managers, business analysts, and partners on test progress, results, and risks.

• Support root cause analysis and help guide process improvements to prevent recurring issues.

• Participate in daily stand-ups, sprint planning, backlog grooming, and retrospective sessions as part of an Agile delivery team.

• Partner with developers, UX designers, technical leads, and program managers to agree on quality expectations and testing priorities.

• Provide input during requirements and design discussions to ensure testability, clarity, and agreement on acceptance criteria.

• Communicate complex technical and quality-related issues for all partners.

• Contribute to projects aimed at improving QA processes, efficiency, and consistency of deliverables.

• Assist QA Leads and Automation Engineers in developing automated test cases and scenarios, ensuring they complement manual testing efforts.

• Stay informed about latest technologies and industry best practices in QA, accessibility, and automation.

• Support accessibility and compliance testing efforts aligned with Web Content Accessibility Guidelines (WCAG).

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.

• Minimum of 1 year of hands-on QA experience in testing software applications.

• Experience testing across multiple platforms, including web, mobile web, and native mobile applications.

• Experience with QA methodologies, testing techniques, and the Software Development Life Cycle (SDLC).

• Familiarity with cross-browser testing tools, web service validation, and log inspection methods.

Nice to have: 

• ISTQB or equivalent QA certification (passed).

• Experience with object-oriented programming languages (e.g., Java, C#) or scripting languages (e.g., JavaScript, Python, Ruby).

• Hands-on experience with Content Management Systems such as Adobe Experience Manager (AEM) or Sitecore.

• Proficiency in database queries, database testing, and API/web service testing.

• Familiarity with accessibility standards (WCAG) and accessibility testing tools.

• Exposure to automated testing frameworks and tools (e.g., Selenium WebDriver, Appium).

• Knowledge of cloud platforms (e.g., Amazon Web Services) and CI/CD tools (e.g., Jenkins).

• Prior experience working in Agile/Scrum development teams.

Additional Info

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable