Part-Time Customer Service Assistant

About the Department/Unit

The Career Center is a bustling office full of opportunity for part-time student employees. Students work alongside nearly 30 full-time staff members and help to deliver career services and resources to thousands of AU students and alumni. Career Center student employees learn valuable career skills and build strong networks. Many go on to land high quality internships, national scholarships, and great full-time jobs after graduation.

Position Summary

The Career Center is seeking a part-time Customer Service Assistant to provide front-line and administrative support for the Career Center office. The Assistant provides excellent customer service to students, alumni, faculty, parents, and employers who contact the Career Center by phone, email, or in-person. The position works as part of a small team to ensure front-facing Career Center operations run smoothly and collaboratively.

Position begins in January, with the possibility of training hours in December (depending on hire’s availability). Must be able to work 15-20 hours per week, during the hours of 10:00am - 4:00pm, Monday through Friday.

Essential Functions

1. Answer phone calls and emails directed to the Career Center, rerouting when appropriate.
2. Greet Career Center visitors (students, alumni, faculty, parents, and employers).
3. Schedule appointments for students and alumni with 11 career advisors.
4. Perform general administrative office duties (e.g. receiving mail, data entry, research, supply inventory, etc.)

Position Type/Expected Hours of Work

• Part-Time, 15-20 hours per week, worked between 10:00 & 4:00, Monday – Friday.
• In-person at the Career Center (4400 Massachusetts Avenue NW, 5th floor Butler Pavilion).

Salary Range

• $17.50 – $18.50/hour  

Educational Requirements

Incoming or current AU student.

Minimum Requirements

• Availability as described above.

• Successful experience in a customer-service position (retail, food, and/or in a busy office)
• Dependability, punctuality, attention to detail, and strong written and verbal communication skills.
• Solid computer skills in Microsoft programs such as Outlook and Word.

Preferred Qualifications

• Diplomacy, friendliness, cultural competence, and a sense of humor will help the successful Front Desk Assistant interact with the Career Center’s diverse clientele.
• Ability to work independently and in a team.

 

These preferred qualifications would contribute to being successful in this position. Some candidates may feel that they must have all the skills and experience before applying; we remind you that this is not the case. We will consider other relevant qualifications when evaluating your application for this position. We strongly encourage students of diverse backgrounds and experiences to apply.

Additional Information

• This position is ideal for a graduate student who has blocks of availability 4-5 days a week.
• To apply, submit an AU application via AU Jobs. Consistent with best job search practices, we highly encourage you to submit a resume and cover letter with your application so your application can stand out. Applications without these documents will still be evaluated.
• The AU Career Center strives to combat racism and advance equity in our work for AU students, alumni, and staff. This work is ongoing and incomplete, and we are committed to listening and acting to help everyone achieve their professional goals.
• Offers of employment are contingent upon continuation of funding.