Patient Service Representative (PSR)- Antenatal Care

Department:

38905 Advocate Illinois Masonic Medical Center - Antenatal Resource Center

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Schedule: Office hours 8am to 4:30pm. Responsible for closing office.

Address: 3000 N Halsted St Ste 209 Chicago, IL 60657

We are seeking a dedicated and organized Patient Service Representative to join our healthcare team. This vital role is responsible for scheduling patient appointments, maintaining a smooth office flow, ensuring that the office is well-stocked, and accurately documenting all interactions and updates in the Electronic Medical Record (EMR) system. The ideal candidate thrives in a fast-paced environment and can work independently to complete tasks efficiently and professionally.

Key Responsibilities

• Schedule patient appointments promptly and accurately, responding to phone calls and in-person requests.
• Ensure continuous and efficient office flow by coordinating patient check-ins, check-outs, and addressing any workflow issues as they arise.
• Monitor office supplies and inventory, proactively restocking as needed to ensure the office remains fully equipped for daily operations.
• Document patient interactions, appointment details, and other relevant information in the EMR system with accuracy and attention to detail.
• Assist patients and visitors by providing clear information, answering questions, and resolving concerns in a courteous and professional manner.
• Work independently to manage assigned tasks and priorities, demonstrating initiative and strong organizational skills.
• Maintain patient confidentiality and adhere to all HIPAA and office policies.
• Collaborate with clinical and administrative staff to support patient care and ensure a positive experience for all patients.

Pay Range

$19.45 - $29.20

Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.  
• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.  
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• Performs other related duties as required.

Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Batches encounter forms and balances charges.

Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

• Ensures the availability of properly prepared patient medical records, daily schedules and related forms.
• Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments. Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
• Releases information from records, only according to corporate policies and procedures.

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