Become a part of our caring community and help us put health first
 

The Medical Front Desk Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Essential Functions 

• Answer phone calls utilizing a multi‐line telephone system.

• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.

• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.

• Resolve patient issues through independent problem solving and with a goal of first call.

Use your skills to make an impact
 

Required Qualifications

• High school diploma or equivalent

• Must have medical setting front desk and insurance verification experience.

• Ability to handle high call volume and multi‐task while providing an exceptional customer experience.

• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.

• 1 or more years' experience in a medical office or healthcare setting utilizing a computer-based practice management software system.

• Knowledge of and strict adherence to HIPAA

• Experience in a highly customer service-oriented environment.

• Strong organizational, written and verbal communication skills.

• Ability to remain calm and helpful even when dealing with upset customers.

• Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.

• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Preferred Qualifications

• Must be Bilingual English (read, write & speak) and Spanish (speak).

Additional Information

Work Schedule: Monday - Friday, 8:00 AM – 5:00 PM (EST)

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **

Alert

CenterWell, a subsidiary of Humana, values personal identity protection.  Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.  

Interview Format – Modern Hire

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Benefits

 Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

 

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate o