Senior Analyst - EKS Sustainability Operations

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Senior Analyst, EKS Sustainability Operations

Elanco Knowledge Solutions (EKS) provides comprehensive data solutions that empower producers to improve their bottom line, enhance sustainability, and prioritize the health and welfare of their animals. Our sustainability team is dedicated to helping Elanco’s commitment to farm animal sustainability through the development of specific intervention opportunities and UpLook, which quantifies the impact of these interventions in the carbon footprint for our customers.

Your Responsibilities:

Customer Focus

• Provide prompt and effective support via phone, email, and chat during business hours for users and sales team.
• Gather information needed to properly troubleshoot issues, and communicate needs, next steps, and potential resolution timelines professionally and politely to customers or business partners.
• Resolve or escalate issues appropriately, ensuring customer needs are met through strong personal accountability and follow-up.
• Create and maintain training materials for EKS Operations process and procedures.
• Train new team members in EKS Operations processes and procedures.
• Help prepare training materials for sales teams and external users.

Platform Development

• Accountable to create and implement project management plans to track milestones, manage dependencies and risks, and ensure cross-functional team accountability both internally and externally.
• Effectively communicate project status and risks to key stakeholders on a regular basis.
• Facilitate and collaborate efforts across internal and external teams, and IT vendors to accurately define critical customer needs, create system requirements, identify solutions, and deliver mobile and web-based applications.
• Coordinate and execute successful cross-functional user testing and launch activities of new solutions.  
• Utilize process efficiency, learning agility and critical thinking skills for continuous improvement of technical solutions, existing systems, tools, and processes.

Data Quality and Management

• Master, optimize, and automate existing data processes, collaborating with internal& external teams to improve data flows and system integrations.
• Review customer data, troubleshoot anomalies, and collaborate with internal/external stakeholders to resolve issues effectively and timely.
• Identify and address potential data issues proactively, continuously expanding your knowledge to anticipate and resolve emerging challenges.
• Maintain the highest standards of data privacy and security, complying with regulations and internal policies.

What You Need to Succeed (minimum qualifications):

• Education: Bachelor’s Degree
• Required Experience: Minimum of 4 years of related experience as a business analyst, project manager, or related role in the farm animal industry.
• Experience in generating process documentation and reports, collaborating with business partners to translate business needs into written requirements to create or enhance web or mobile-based tools.
• Proficiency with Microsoft applications
• Excellent communication skills translating data into actionable insights, adept at questioning stakeholders objectively, facilitating cross-functional teams, and adapting projects to evolving business needs.
• Self-motivated with a strong work ethic, proactive approach, capacity to manage multiple projects with varied teams, taking ownership of workload, and ensuring follow-up communication on action items and project status while being open about mistakes and resolving issues.

What will give you a competitive edge (preferred qualifications):

• Bachelor’s degree in Animal Science, Environmental S