Project Lead Business Analytics

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott 

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: 

• Career development with an international company where you can grow the career you dream of. 

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. 

• An excellent retirement savings plan with a high employer contribution 

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. 

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.  

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.  

The Opportunity

This position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives.   As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers.  Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.   

As a Project Lead Business Analytics, you will be responsible for data analysis activities for the ADC Customer Service business. This includes performance metrics, product complaint trending, development of monitoring dashboards, and database management.  This is an onsite opportunity in Alameda, CA.

What You’ll Do

• Internal liaison and subject matter expert for North America Customer Experience and Complaint Handling, Operational Reporting.
• Develop qualitative insights from reports to inform business decisions
• Assist users in defining new complex data reports by translating user needs to Power BI reports
• Partner with cross-functional Quality, Global Market Insights, warranty fulfillment and worldwide Business Unit Teams to define and / or fulfill data reporting requirements on a daily, weekly, monthly, quarterly, and annual basis.
• Development of insights: this additional incremental spend led to this improvement in X (NPS, Customer Retention, etc)
• Contribute to Corrective and Preventive Action (CAPA) Investigations, including documentation and data support
• Trending and analytics for objective analysis of novel products
• Lead quarterly financial planning exercise with Customer Service and Financial leadership.
• Track utilization of staffing and third party resources. Maintain and socialize efficiency KPIs.

Experience You’ll Bring

Required

• Bachelor’s Degree in a discipline appropriate to the project or an equivalent combination of education and work experience
• Minimum 5 years of related work experience.
• Strong Microsoft Office capabilities (Word, Excel, PowerPoint)
• Demonstrated capabilities with the Microsoft Power Platform (Powe