Senior Technical Support Specialist - Client & Infrastructure Services - Agency Promotional

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINEIT

CLIENT & INFRASTRUCTURE SERVICES

-Agency Promotional-

Opening Date: June 11, 2024

Closing Date:  June 26, 2024

Job Class Code: 0871
Grade: 29
Salary: $69,535.44 - $93,838.16/Annually (includes 15% recruitment & retention stipend and eligible for an additional 5% trainig bonus)
Position Number: 004250697

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees through a wide variety of program areas for the State of Maine. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. 

ABOUT THE JOB DETAILS:                                                                                       

The Office of Information Technology is seeking a senior technical support specialist who is proficient in Cisco networking and data center technologies.  This is open to current State of Maine employees only. The selected individual will join as a contributing team member and will assist in engineering, installing, and maintaining enterprise level core Cisco networks and data center infrastructure.   The selected individual will join a team of engineers working under the technical direction of the State’s Network Architect.

TECHNICAL DUTIES INCLUDE:

• Administration, development and maintenance of systems such as Cisco Identity Services Engine (ISE), Stealthwatch, Cisco DNA, Orion Solarwinds and other systems.
• Establish and maintain systems and procedures for the monitoring and performance tuning of State of Maine Networks.
• Administration, maintaining and troubleshooting all aspects of Cisco wired and wireless networks.
• Assist with engineering Datacenter, WLAN, WAN, MAN and LAN topology designs.
• Handle work such as generating, installing, enhancing, diagnosing, correcting, and maintaining network operations and related systems software for an enterprise-level network.
• Assisting with development opportunities for technical personnel as well as provide administrative and vendor support.
• Providing key technical knowledge and offer suggestions to other team players and senior IT as well as advising our leaders to inform best practices and decision-making.
• Understanding of automation & scripting languages. 

To be successful the selected candidate must have experience and familiarity with Cisco routing, switching and management systems. They must be able to solve complex network issues, provide sound judgement and analysis, and offer viable solutions.  This role requires an understanding of networking performance, capacity planning, hardware and software configurations, integrations, and all facets of implementation. 

Work is performed under limited supervision. This position is located in Augusta, ME. The Network Services Group requires 24/7 hardware support. This requires the person in this position to be on-call in a rotation format.

WHAT WILL YOU DO?

• Have fun and work with an outstanding team of IT professionals – You will share knowledge and learn about the most complex IT systems in the state of Maine.
• Solve problems and use your skills to contribute directly to solutions that make a difference.
• Engage on projects and work with IT program needs that require Cisco wired and wireless capabilities.
• Perform a full range of system administration functions such as designing, acquiring, configuring, installing, monitoring, and maintaining Cisco routed networks and switches, as well as Cisco Identity Service Engine (ISE), DNA Center and Stealthwatch as well as other state of the art systems.
• Share technical knowledge about Cisco switches and routers and other data communication software and hardware. This includes data center hardware and software.
• Develop complex reports and provide solutions to current network slowness or crashes.
• Develop and maintain configuration standards, documentation of network devices, including servicing and upgrading of equipment.
• Create and maintain overall network topologies. 

WHAT WE NEED FROM YOU:

We need a candidate who can deliver and contribute as a positive team player, a person who understands system associated security risks, and can make decisions to effectively improve work performance levels.  We need a person willing to develop other emp