Business Analyst - Engineering Support

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU].

Engineering Controls is a new group within the Transmission and Substation Engineering Design Organization that will focus on real-time performance reporting to inform decision making and monitor performance. Analysts will develop Power BI dashboards that will support strategic initiatives, resource management, variance analysis, trends, and project status. This position will focus on data visualization in Power BI, data analysis, project management, process improvement, and SharePoint. This role requires an individual to be self-directed with a strong ability to quickly grasp the various processes necessary for FirstEnergy transmission and substation projects. 

The selected candidate must be able to work with a wide variety of departments, including Project Management, Regional Operating Companies, FE Fiber Team, Corporate Joint Use, Billing, and Project Process Controls. Responsibilities for this role may include coordinating multiple projects or being tasked to focus on data analysis and entry, task tracking, engineering support, process refinement, and maintaining external communications protocols and resources such as SharePoint and Design Bulletins. Additionally, the analyst may be tasked with developing Power Bl dashboards that will support strategic initiatives, resource management, variance analysis, trends, and project status, data analysis, project management, and process improvement. 

The selected candidate must demonstrate a solid commitment to FirstEnergy Core Values and Behaviors, including all aspects of safety according to company policies and procedures. All candidates will be expected to support FE storm response efforts and additional duties as needed.

This position can be located in Akron, Ohio, Greensburg, PA, Reading, PA, or Fairmont, WV.

Responsibilities include:

• Developing and providing reporting and database support to employees to assist in their learning of standards, procedures, designs, and associated issues.
• Promoting project identification, development, and implementation within Construction & Design Services and Transmission functional areas.
• Conducting in-depth strategic research, analyzing data, interpreting results, and providing solutions
• Actively seeking ways to overcome challenges and add value within scope of assignments.
• Recommending and implementing solutions to complex issues and assignments
• Developing process improvements for moderately complex work processes and/or projects
• Track & follow-up on a high volume of joint-use and customer engineering requests
• Providing superior customer service by anticipating and exceeding customer needs and driving continuous improvement including drafting and sending formal responses to customers.
• Coordinate with Scoping & Estimating to provide cost estimates to customers.
• Develop & maintain an active request metric for monthly management review.
• Anticipate and deliver consistent results with the ability to work independently, focused on committed deadlines.
• Establish and maintain database support for standards, materials, procedures, designs, and associated standard technical content.
• Support communication across business units regarding project and task needs
• Ability to develop effective working relationships with employees at all levels of the Company.
• Provide analytical support to engineering and design staff.
• Maintain entries and data within the standard materials database or similar catalogues of materials.
• Supporting Power BI by designing, testing, and debugging Power BI dashboards and reports from functional specifications. These individuals will work from program specifications or prototypes.
• Supporting and sustaining FirstEnergy as a high performer by contributing to excellent organizational performance outcomes and values of FirstEnergy through responsible and effective effort work performance.
• Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements.

Qualifications inclu