Field Services Operations Specialist

DLB Associates is a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers, advanced infrastructure, and high-performance building systems. With over four decades of expertise, we partner with some of the world’s most influential companies to design and optimize environments that demand precision, scalability, and resilience.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title: Field Services Operations Specialist

Position Location: Remote - work from anywhere in the United States. Must be located near a major airport.

Travel Requirements: Up to 15% domestic travel. Must have a valid driver’s license and ability to rent vehicles.

JOB SUMMARY

The Field Services Operations Specialist supports the Field Services Operations function with a primary focus on workforce strategy execution, staffing visibility, recruiting operations coordination, reporting, and SkillBridge program support. This role provides direct operational support to the FS Associate Director - Ops & Personnel and helps convert department strategy into consistent, measurable execution across programs.

This person partners closely with Field Services leadership, program-level stakeholders, HR, recruiting, and internal operations partners to maintain accurate staffing data, coordinate hiring workflows, prepare recurring reports, and standardize operational processes that support program delivery. The role is intended to improve visibility, follow-through, and execution discipline for headcount planning, workforce reporting, recruiting operations, and SkillBridge administration.

The Field Services Operations Specialist will operate with a high degree of ownership in managing recurring deliverables, coordinating follow-up actions, identifying risks, and escalating decision needs as appropriate. This person will communicate and operate in line with organizational goals and values, departmental objectives, and the priorities established by Field Services Operations leadership.

The Field Services Operations Specialist will receive limited direction on day-to-day work and general instruction on new projects, tasks or assignments. Will execute and assist team leadership on projects, tasks or assignments of complex scope. Will work independently or under limited supervision.

The Field Services Operations Specialist will receive little instruction on day-to-day work, general instructions on new assignments

This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

ESSENTIAL FUNCTIONS

Field Services Operations Support (35%)

• Support daily execution of Field Services Operations priorities through recurring reporting, tracker maintenance, action item follow-up, and coordination of operational deliverables
• Maintain workforce planning files, staffing visibility trackers, program-level headcount support tools, and other operational control documents used by Field Services leadership
• Assist in translating program staffing inputs, hiring needs, and execution risks into organized summaries for FS Associate Director and leadership review
• Support standardization of recurring operational workflows, templates, communication routines, and department-level reporting cadences
• Track follow-up items from workforce, recruiting, SkillBridge, and operations meetings to ensure ownership, due dates, and next steps remain visible

Workforce Planning & Reporting (25%)

• Maintain recurring staffing reports related to active headcount, open requisitions, pending starts, projected starts, and near-term staffing gaps
• Prepare weekly, monthly, and quarterly reporting materials for leadership review, including workforce status summaries, program staffing updates, and key manpower indicators
• Validate workforce-related inputs across reports, trackers, dashboards, and source files to maintain accuracy and reduce conflicting information
• Support development and upkeep of dashboards, Smartsheet tools, Excel workbooks, and reporting formats that improve visibility into Field Services manpower needs
• Identify aging or incomplete da