Customer Solutions Rep

This person is responsible for taking direct phone calls from customers and sales reps regarding products and orders.  They are also responsible for documenting key information with every point of contact. This position is critical for representing the company as a point of contact to provide solutions for all customers, both internal and external.

RESPONSIBILITIES

Call Handling & Order Processing

• Verbally receive information from customer to clarify purpose of call
• Create order, provide product information, create RGA or refer call to appropriate department, dealer/distributor or sales rep
• Coordinate with other departments to verify availability of product
• Recommend product selection of Equipment/Blades based on Product application

Administrative

• Maintain CRM data
• Process or respond to email correspondence from customer or sales reps
• Mail catalog to customers as requested
• Retrieve and send invoice or packing lists as requested
• Process credit memos/chargebacks

Issue Resolution

• Assist customer with resolution of miss-shipment
• Communicate territory/customer problems with assigned Sales rep
• Provide basic technical guidance on products
• Assist with back order resolution

CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE

• Strong working knowledge of a call reporting management (CRM) system
• Strong working knowledge of phone system
• Ability to read schematics and illustrated parts list
• Strong ERP system knowledge
• Working product knowledge
• Strong knowledge of Microsoft Office products, specifically Excel and Word

EDUCATION & EXPERIENCE

• High school degree or equivalent
• Strong English verbal and written communication skills
• At least 2 years previous call center environment working as CSR
• At least 3-5 years previous work experience balancing call center and data entry

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Last date to apply:

We are continuously accepting applications