Pre Production Supervisor

This position is responsible for supervising production within the Pre-Production (Data Entry, FTC/Frame Supply, Trace, Outsource, Stockroom and Mailroom) departments by planning, directing, and coordinating activities of Pre-Production employees. While ensuring quality goals and customer needs are met, under direction from the Pre-Production Manager and or Lab General Manager.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor, schedule, and maintain pre-production activities by coordinating employees, equipment, and customer demand with Pre-Production Manager.
• Plan daily assignments of employees to ensure on-time product delivery.
• Work closely with employees to ensure proper training and cross-training is provided to employees on all processes and equipment, and ensure standard operating procedures are followed. 
• Coordinates manpower, under the guidelines of the Pre-Production Manager and the laboratories LGM. 
• Participate in the interviewing and hiring process at the Pre-Production Managers request for open positions within the department to ensure the most qualified candidates are selected; assist with training once hired. 
• Daily running, monitoring and managing of department station reports as defined by the Pre-Production Manager. 
• Troubleshoot and resolve issues regarding job trays from all departments 
• Assist in all areas of the Pre-Production department were needed, be able to move according to departmental workflow. 
• Participate in and enforces Safety Rules & Regulations to assure compliance.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner.      Gathers and analyzes information skillfully.  Develops alternative solutions.  Works well in group problem solving situations.  Uses reason even when dealing with emotional topics.
• Customer Service – Works with Customer Service to manage difficult or emotional situations.  Responds promptly to Customer Service customer needs.  Solicits feedback to improve service.  Responds to requests for service and assistance. Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming.  Maintains confidentiality.  Listens to others without interrupting.  Keeps emotions under control.  Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations.  Listens and gets clarification.  Responds well to questions.  Participates in meetings.
• Teamwork - Balances team and individual responsibilities.      Exhibits objectivity and openness to others' views.  Gives and welcomes feedback.  Contributes to building a positive team spirit.  Able to build morale and group commitments to goals and objectives.      Supports everyone's efforts to succeed.
• Delegation - Delegates work assignments.  Matches the responsibility to the person.  Gives authority to work independently.      Sets expectations and monitors delegated activities.  Provides recognition for results.
• Leadership - Exhibits confidence in self and others.      Inspires and motivates others to perform well. Effectively influences actions and opinions of others.      Accepts feedback from others.      Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement. Takes responsibility for subordinates' activities.  Makes self available to staff.  Provides regular performance feedback.  Develops subordinates' skills and encourages growth.      Solicits and applies customer feedback (internal and external).  Fosters quality focus in others.  Improves processes, products, and services.  Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality.      Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions.      Displays orientation to profitability. Demonstrates knowledge of market and competition.  Aligns work with strategic goals.