IT Project Manager & Application Support Lead

Description

JOB OVERVIEW

The IT Project Manager & Application Support Lead is responsible for planning, establishing, and managing information technology (IT) projects while also overseeing application support and troubleshooting. This role acts as a liaison between business and technical teams, ensuring that IT initiatives align with organizational goals. The ideal candidate will have a strong background in IT project management, system implementation, and application support, ensuring smooth operations and optimal system functionality.

ESSENTIAL FUNCTIONS

Project Management Responsibilities:

• anagement Responsibilities:Manage assigned IT projects, ensuring adherence to budget, schedule, and scope.
• Develop, maintain, and revise project proposals, including objectives, technologies, systems, specifications, timelines, funding, and staffing.
• Set and track project milestones, manage delays, and adjust schedules and expectations as needed.
• Establish and implement project communication plans, providing status updates to stakeholders.
• Collect, analyze, and summarize information and trends for project status reports.
• Track project scope and changes, ensuring stakeholders are notified of anticipated completion dates.
• Maintain project timeframes, budgeting estimates, and progress reports.
• Coordinate project team members and define schedules and individual responsibilities.
• Implement IT strategies that deliver projects on time and within budget.
• Utilize project management tools to track performance, identify risks, and ensure successful implementation.
• Provide hands-on support to implement project changes, updates, analysis, and IT delivery.

Application Support & Troubleshooting Responsibilities:

• Oversee the application support function, ensuring optimal system performance and uptime.
• Act as a key escalation point for resolving technical issues and system disruptions.
• Provide hands-on troubleshooting and issue resolution for business-critical applications.
• Collaborate with internal teams and vendors to identify and resolve system issues efficiently.
• Monitor system performance, conduct root cause analysis, and implement permanent fixes.
• Develop and maintain documentation, including user guides and troubleshooting procedures.
• Assist in testing and validating new system updates, patches, and integrations.
• Ensure compliance with IT security policies and best practices.
• Train and support end-users on IT applications, ensuring a seamless user experience.
• Recommend and implement process improvements to enhance system reliability and efficiency.

Team & Leadership Responsibilities:

• Hire, train, and manage members of the technical and support staff.
• Assign duties and oversee the workflow of project and support teams.
• Conduct performance evaluations and provide mentorship to ensure team success.
• Handle discipline and terminations in accordance with company policies.
• Promote a culture of continuous improvement and innovation within the IT team.
• Stay up to date with industry trends, emerging technologies, and best practices.

Requirements

PROFESSIONAL REQUIREMENTS

• Bachelor’s degree in Information Technology, Business, or a related field.
• 5-7 years of experience in IT project management and application support.
• Experience in healthcare IT, hospital IT systems, or technology vendors preferred.
• Agile, Six Sigma, or PMP certifications are highly desirable.
• Or: High School Diploma and 9+ years of experience in IT project management and application support.
• Project Management Professional (PMP) and/or Agile certification preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Strong organizational skills and attention to detail.
• Excellent analytical, logical thinking, and problem-solving abilities.
• Solid understanding of IT project management principles and best practices.
• Strong knowledge of IT systems, applications, and troubleshooting techniques.
• Ability to manage multiple projects and prioritize tasks effectively.
• Proven ability to motivate teams and drive projects to completion.
• Hands-on experience with IT troubleshooting and application support.
• Ability to quickly learn and adapt to new technologies.
• Strong customer service skills with a proactive approach to issue resolution.

PHYSICAL REQUIREMENTS

• Work is performed in an office or laboratory environment, exposing the incumbent to normal laboratory hazards and chemicals, including biohaza