Technical Program Manager

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role: Lyra Health is looking for a Technical Program Manager who will act as the point of contact and interface to the engineering team and business partners for strategic initiatives and complex development efforts. This role will be a great fit for you if you are a self-driven natural collaborator, highly organized, and passionate about making a difference.
This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.

Responsibilities

• Own the planning, execution, and delivery of complex, cross-functional initiatives
• Collaborate with technology leadership and business partners to facilitate convergence of functional and strategic needs
• Promote clear communication, shared ownership, and effective collaboration across teams with varying goals and viewpoints, aligning stakeholders and keeping relevant audiences updated
• Design and implement scalable, repeatable processes and best practices that improve team efficiency and effectiveness while promoting our continuous improvement core value
• Problem-solve and identify root causes of issues, implement countermeasures to address needs effectively

Qualifications

• 6+ years of technical program / project management experience 
• Customer-centric mindset – continually asking how our work is improving the lives of our customers (internal and external)
• Strong technical fluency – ability to learn Lyra’s high level systems, integrations, and key functions of the Lyra platform
• Excellent communication skills – adept at representing complex topics across varied audiences and technical levels to promote feedback and ideas-sharing
• Expert at planning, organization, multi-tasking and execution with a passion for quality and operational efficiency
• Practitioner of agile project management methodologies 
• Ticketing system proficiency (Jira, Zendesk, ServiceNow, etc.), and experience with analytics 
• Prior startup and/or healthcare experience is a plus – able to balance multiple ongoing initiatives in a fast-paced environment
• Proficiency with emerging AI tools and technologies to enhance program delivery and cross-functional collaboration is a strong plus

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a port