Customer Service Representative L1-2 Part Time

Con Edison is seeking part-time Customer Service Representatives to work in our Brooklyn Call Center. Selected candidates must possess excellent oral and written communication skills and provide exceptional Customer Service. Selected candidates must be professional, courteous and level-headed while resolving customer inquiries in a pleasant manner. Candidates must be able to attend part-time training within various work locations. Only applicants that are proficient in English will be considered. Core Responsibilities

• Required to work Part-Time as a Customer Service Representative.
• Required to work at the Customer Operations Call Center within various locations.
• Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
• Utilize various computer based systems to access customer accounts and input transactions.
• Analyze customer accounts to address any billing inquires.
• Hybrid work schedule, please note hybrid work is subject to change.
• Candidates must be able to attend part-time training within various work locations.

Required Education/Experience

• High School Diploma/GED

Relevant Work Experience

• Required to work Part-Time as a Customer Service Representative.
• Required HSD or GED
• Must be proficient in English.

Physical Demands

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• All applicants must pass all required placement exams.
• Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.