(USA) Staff, Software Engineer

Position Summary...

What you'll do...

Role summary:
As a Staff Software Engineer, you will lead the design, development, and implementation of scalable software solutions that align with business objectives. This role requires expertise in analyzing requirements, creating detailed designs, and guiding coding standards to ensure high-quality, secure, and maintainable products. You will collaborate across teams to address technical challenges, drive continuous improvement, and support the full software development lifecycle. Your contributions will directly impact the delivery of innovative solutions that meet customer needs while maintaining operational excellence and adherence to industry best practices.
About the team:
Our Platform Intelligence team is building Watchtower, a centralized operational hub built on Spotify Backstage that transforms how incident response and error correction work at massive scale. As a Principal Software Engineer, you'll architect and build the operational intelligence platform that thousands of engineers rely on during their most critical moments. Using React, TypeScript, Redis, Kafka, PostgreSQL, and cutting edge AI, you'll create event driven systems that blend automation with human judgment to keep a Fortune 500 company running smoothly when things go wrong.
What you'll do:

• Design and build the next generation of incident management, from automated workflow orchestration to AI powered post incident analysis
• Create event driven systems that orchestrate incident response in real time, including live chat integration, intelligent stakeholder routing, and dependency health monitoring
• Build the eventing backbone that connects disparate systems, enabling rapid response when critical failures occur
• Develop AI agents that learn from every incident to prevent future failures, generate instant incident summaries, and suggest corrective actions based on historical patterns
• Design real time streaming systems that process operational data with low latency

What you'll bring:

• Deep experience across the full stack with demonstrated expertise in distributed systems
• Strong background building real time, event driven architectures at scale
• Track record of building high reliability platforms with streaming technologies
• Hands on experience with modern TypeScript/React applications
• Expertise in data systems (PostgreSQL, Redis) and real time processing patterns
• Experience integrating AI/ML systems into production environments
• History of leading technical initiatives that fundamentally changed how teams operate
• Passion for operational excellence as a technical challenge worth solving, not a checkbox to tick

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subje