Director, Specialist Projects

What will your job look like?

The Director, Specialist Projects serves as an operational leader responsible for delivering high-quality, cost-effective transportation services across multiple locations through close collaboration with operations teams, corporate support functions, and transportation providers. This role acts as the primary internal liaison between departments and clients, ensuring full contractual compliance, strong partnerships, and consistent service excellence at each assigned location.

This role requires 70% + travel.

What you’ll do:

Division Implementation

• Lead and coordinate all activities required for successful division start-up, including staffing, administration, safety, maintenance, and training
• Serve as a primary point of contact with clients, local leadership, and internal support teams to ensure alignment and readiness
• Ensure divisions are appropriately staffed, fully trained, and operationally prepared prior to go-live
• Maintain contractual and regulatory compliance throughout the implementation process
• Deliver a high-quality, service‐first operational launch, ensuring excellence from day one

Floating coverage

• Provide interim General Manager leadership at assigned divisions, assuming full accountability for operational performance until a permanent leader is in place
• Visit divisions requiring additional support to assess needs, provide hands-on guidance, and implement best practices
• Support assigned locations in improving service delivery, client satisfaction, and financial results through targeted operational interventions

Special Projects

• Partner with the COO on process improvement initiatives and enterprise-wide rollouts of new programs and operational enhancements
• Maintain visibility into planned and active projects, proactively communicating impacts, risks, and progress to key business stakeholders
• Support change management efforts to ensure initiatives are effectively adopted across divisions

Operational Expertise & Compliance

• Maintain deep working knowledge of MTM Transit departments, policies, and compliance programs
• Serve as an operational subject matter expert for Trapeze, Reveal, Eco Lane, and other routing, scheduling, dispatching, and reporting systems
• Provide timely, solutions-oriented support for operational questions and escalations related to MTM Transit
• Develop and maintain a strong understanding of ridership and service policies to support smooth, reliable transportation services

Client Partnership & Safety Leadership

• Promote and model a strong “Safety First” culture with clients, leaders, and frontline staff
• Act as a trusted liaison between MTM Transit and clients, addressing concerns proactively and resolving issues efficiently to maintain strong partnerships
• Ensure consistent, transparent communication with clients and internal stakeholders to support long-term operational success

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D
• Bachelor’s Degree (or equivalent combination of education and experience) in a related field
• 6+ years of experience in transit management with expertise in Fixed Route from larger systems
• 3+ years’ experience in Mobility Management, preferably managing a larger location, or 4+ years’ experience in a Business Development role within the Paratransit or livery industries
• Previous management experience in the Paratransit or livery industries
• Prior contract and/or project management experience
• Must possess a valid current driver’s license

Skills:

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
• Required to have capabilities as it relates to data analytics
• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
• Extensive knowledge of Trapeze transit routing system
• Extensive analytical and proven data collection methods
• Exceptional interpretation and problem-solving skills
• Ability to schedule, organize and prioritize multiple tasks
• Extensive knowledge of budget and cost analysis
• Ability to evaluate and resolve problems and issues in a constructive manner
• Moderate to advanced computer skills
• Ability to maintain high level of confidentiality
• Monitor performance of direct reports and provide coaching and guidance
• Regular attendance is required
• Ability to establish key processes and procedures
<