Director - Outpatient Services

Clinical & Operational Leadership

· Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups

· Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes

· Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.

· Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum

· Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.

· Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.

· Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Team Development & Supervision

· Hire, onboard, and retain a high-performing team

· Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

Compliance & Quality Assurance

· Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).

· Develop and assist with the development and implementation of policies and procedures.

· Ensure accurate and timely documentation of patient records and services delivered.

EDUCATION//SKILL REQUIREMENTS:

· Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD