Sr. Donor Relations Manager

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

 

We have an excellent opportunity for a Sr. Donor Relations Manager in our Mission Advancement department!

 

This position can be home-based.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

Responsible for leading and driving high-capacity donor and gift stewardship services and growing established relationships with donors and their representatives in collaboration with the primary donor relationship manager.  Serves as a strategic project manager to ensure team’s fulfillment of grant/gift deliverables with donor happiness, recognition and engagement as the primary focus. Responsible for developing, guiding, and executing processes and activities to ensure fulfillment excellence by monitoring projects led by implementation teams, strategically customizing and finalizing donor impact reports provided by the Office of Funded Programs, evaluators, and/or implementation teams, and overseeing and working collaboratively with the Mission Advancement MarCom team and others to ensure accurate recognition throughout the life of a gift/grant.  Works collaboratively and strategically with the relationship manager, implementation team, grants administrator, and others to deliver an outstanding donor experience that is intended to close contingent payments, ensure impact excellence, and lead to continued revenue.

• Serve as the primary point of contact for servicing a portfolio of assigned relationships with active gifts in fulfillment. Provide exceptional support to build and maintain a positive relationship between the American Heart Association and the donor. In close collaboration with the relationship manager, respond to the needs of the donor and/or project, decide which course of action to take, and implement that action with minimal consultation or direction. Monitor donor preferences; identify, evaluate, and recommend additional funding and/or engagement opportunities for donor pathing, and develop donor pathing.
• Lead the gap from gift award to fulfillment, including as a project manager as needed to ensure the project transitions efficiently from award notification to implementation and monitoring. Convene and brief the implementation team and the Office of Funded Programs to ensure clarity and alignment on roles, budget, deliverables, impact reporting, and donor expectations.  Transition the project to the implementation and grant administration teams, ensuring smooth and effective transitions. Liaise, communicate, and drive a sense of urgency with respective team members to start the funded project on time and remain on schedule.  Clear barriers and offer solutions to challenges that may arise at start-up and during the project. 
• Customize and develop high-quality interim and final project reports, leveraging project reports provided by the implementation teams and the Office of Funded Programs to present a compelling representation of the donor’s impact made through their gift.
• Lead and manage donor recognition with the relationship manager, Mission Advancement, and Marketing/Communications teams. Provide vision, ensure quality production/implementation, and ensure donor expectations are exceeded.
• Lead project tasks in Asana project management software, ensuring regular updates to clearly and actively communicate progress. Record relationship activity and results in Customer Relationship Management (CRM) database.
• Experience with Fundraising, Donor Stewardship and/or Marketing.
• Decision-making ability to solve problems, while working under pressure and effectively presenting these solutions to coworkers and customers.

 

Qualifications

• Bachelor's Degree or equivalent work experience.
• Five (5) + years of relevant experience.
• Excellent time management skills.
• Excellent oral and written communication skills.
• Demonstrated report writing skills.
• Exc