Medical Assistant Supervisor 7D

POSITION SUMMARY
The Medical Assistant Supervisor (MAS) is a key member of the medical care team who works independently and has primary responsibility for the supervision of the medical assistant staff. Responsible for supervising the operational, human resource, and clinical competency skills of the medical assistants who work in the practice, including staff schedules. Coordinates and assigns lunches and breaks for all MA staff, and re-assigns tasks when other MA’s are absent. Approximately 40 % of time is spent on administrative activities. The MA Supervisor oversees the workflow ensuring an efficient, well-run operation paying attention to room utilization and wait times. The MAS supports the Medical leadership team. and will work as a MA based on operational need.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

DUTIES & RESPONSIBILITIES
All duties are under the guidance of the Medical Clinic Manager or their delegate.
1. Manages MA Staff Schedules and coordinates with Medical Leadership team to ensure appropriate staffing levels are in place.
2. Takes a lead role in the MA Training committee and works with other site leads to collaborate on MA training needs, schedules and completes curriculum. Trains MAs on varying MA-specific technical topics during staff meetings, new hire onboarding, and periodically as needed and/or as directed. This includes shadowing and ensuring MAs are proficient. Must become and act as an Epic Super User for the Medical Department within 6 months. This includes providing technical support on Epic workflows, training others as directed, blocking schedules for MA Super Users to attend regular meetings and providing support to MA Super Users.
3. Manages and oversees the Medical Assistants scheduling functions and addresses scheduling errors. This includes scrubbing provider templates for scheduling errors and timely corrections are made.
4. Ensure Care Pod teams have completed all recalls, reminder calls and care gap appointments.
5. Implement new workflows and initiatives timely. This includes documenting new workflows, shoulder-to-shoulder support of MAs and answering their questions.
6. Ensures daily and or time-sensitive tasks are complete (e.g., Lab Open & Close, Periodic Tasks, Reminder Calls, Recalls,
Refills, etc.)
7. Conducts monthly periodic audits of each direct report performance (e.g., auditing via dashboards, Health Maintenance in Epic, scheduling errors, etc.). This includes items such as autoclave log test, autoclave log, Eye Wash Inspection checklist, log, etc.
8. Participate in special projects, as requested by direct supervisor or the Medical Executives.
9. Conducts morning huddles and ensures huddle notes are sent to the medical department.
10. In collaboration with the Clinic Manager, creates and manages employee work schedules, considering staff availability and workload, addressing scheduling conflicts, ensuring adequate coverage during peak times, communicating schedules clearly to employees, and adapting schedules based on business needs and demands. Act as point of contact, and delegate, MA assignments and Periodic Tasks.
11. When acting as a MA, refer to the Medical Assistant job description.
12. Support clinical leadership in Quality Assurance and Quality Improvement efforts, and support the implementation, evaluation and monitoring of workflows and processes that sustains an audit-ready environment.
13. Supports with resolving Medical billing issues.
14. Assist with Quest Lab staffing and operational needs.
15. Support interdepartmental integration efforts to optimize members’ experience; solve flow issues and optimize efficiencies.
16. Supports with resolving and documenting patient complaints and grievances per policies and procedures.
17. Performs Introductory and Annual evaluations and provides constructive feedback on staff’s performance.
18. Recruit, hire and coordinate the training of new support staff members.
19. Approve timesheets and conduct time and attendance r