Senior Member Relations Specialist

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future.  The NYISO’s External Affairs department invites applications for a full-time Senior Member Relations Specialist to join our team.

The Senior Member Relations Specialist will act as principal conduit and project manager to move issues and proposals through the NYISO governance process. This individual will liaise between assigned committee chairs (Management Committee, Business Issues Committee or Operating Committee and all associated workings groups, task forces and subcommittees) and market participant committee representatives. In this role, it is important that one has the intellect of the NYISO wholesale markets, the ability to understand the technical aspect of the products and services offered. The Senior Member Relations Specialist will demonstrate the technical business acumen to enhance the interaction between NYISO staff and committee members, and deliver necessary information, according to schedule, to improve committees’ knowledge of current committee issues and timely decision-making.

Responsibilities include day-to-day coordination of annual committee calendar, sector confirmations and shared governance meetings, while providing additional support to offsite high-profile meetings such as: annual sector meetings (5) and annual Joint Board of Directors/Management Committee meeting. Additionally, the Senior Member Relations Specialist will actively engage stakeholders to understand key stakeholder concerns and positions, in relation to topics being vetted through shared governance, to provide key stakeholder feedback to business owners, colleagues across departmental lines and the entire NYISO leadership team.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Facilitate and manage requests and issues between the Committee Chairs, key stakeholders, NYISO Management and internal subject matter experts (SMEs). Ensure that internal SMEs attend stakeholder meetings to resolve open issues and provide technical information as needed. Facilitate communication among interested parties to identify and address issues on matters within the NYISO governance process in order to support development of NYISO staff positions on proposals, and to provide information to governance stakeholders to support their decision- making processes.
• Represent NYISO positions to stakeholders on a wide range of issues within the respective area of responsibility for the Committee Liaison. Identify need for additional SME support from NYISO staff to represent NYISO positions on issues and coordinate communications as needed.
• Coordinate MC / BIC / OC committees, subcommittees, working groups, task forces, and technical conference meeting agendas, logistics and dates with market participant Chairs, committee members and NYISO staff.
• Review all NYISO staff meeting materials to ensure NYISO policies addressing development and MP distribution are adhered to. Identify and address potential concerns with developed materials and overall NYISO strategic positions.
• Manage the distribution, posting and maintenance of meeting materials for all committee and working group meetings in accordance with NYISO corporate objectives and posting processes.
• Ensure meetings comply with NYISO Policy A-36, Tariff, NYISO Agreement, and By- laws, requirements.
• Conduct all shared governance meetings in accordance with proper meeting procedures as outlined Robert’s Rules of Order.
• Maintain MC / BIC / OC Committee and Working Group action item lists and facilitate appropriate and timely resolution with internal SMEs and other resources. Ensure that open items are closed out according to schedule and adhere to NYISO policies and strategies.
• Provide direct support to management for the annual Joint Board of Directors & MC Meeting, Sector meetings, meeting logistics, stakeholder engagement and with the development of meeting material.
• Identify issues or concerns raised by stakeholders and provide feedback to NYISO Management and appropriate staff regarding market participant issues, concerns and objectives.
• Utilize negotiation skills to effectively seek consensus between opposing stakeholders on topics and/or proposals making their way through the shared governance process.
• Comment on draft technical documents related to respective committee jurisdiction. Coordinate with other ISO Committee representatives as necessary for joint stakeholder m