Property Field Claims Adjuster (Denver, CO)

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.

You may be hired as an Adjuster or Senior Adjuster, depending on years of relevant experience. Adjuster compensation range: $62,000 - $104,000/year and Senior Adjuster compensation range: $77,000 - $127,000/year. You will investigate and maintain property claims. You will determine liability, secure information, review coverages, arrange appraisals, and settles claims. You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically within 2 hours of Denver metro. You must be located within 20 miles of the Denver metro area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.

Position Compensation Range:

$63,000.00 - $104,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Responsibilities:

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
• Identify complex issues and looks for assistance. Handle claims on a good faith basis.
• Handle both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, make appropriate decisions and close file.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Provide all parties with claim process and status; answer questions or redirect to other areas.

Specialized Knowledge & Skills Requirements:

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses:

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Travel Requirements:

• Up to 10%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements:

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions:

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and enclosed spaces.

Preferred Qualifications:

• Familiarity with Xactimate is required for the senior adjuster level & preferred for the adjuster level
• Five or more years property field claims experience is required for the senior level adjuster
• Construction, restoration, or mitigation experience

Location:

In this home-based role, you will spend 80% of your time (4+ days per week) working from home and in the field, handling claims, typically within a 2-hour drive time radius. A company fleet vehicle is provided with the position. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings,