Retail Manager- Northeast Division

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About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Job Summary

Salary: $75,000–$80,000
Schedule: Monday–Friday
Travel: Up to 50% overnight travel required
Territory: Northeast Division — Washington, D.C. → Central PA → Boston (additional as needed)
Perks: Company car provided

Position Overview

As a Retail Manager on the Canteen Northeast Division Support Team, you will provide hands-on operational support to micro-market and vending locations across the division. This role is ideal for a self‑starter who thrives on independent work, frequent travel, and supporting multiple branches on high-impact projects. You will help execute openings, improvements, and operational initiatives while ensuring high standards of service, safety, and customer satisfaction.

Key Responsibilities

 

Operational Leadership

• Support all Northeast Division branches on micro-market and vending operations, openings, and special projects.
• Direct daily operations under the guidance of the Director of Avenue C.
• Maintain cash merchandising standards, inventory standards, and compliance with company policies.
• Ensure safe, efficient, customer‑focused use of resources.

Team Leadership & Training

• Train and help develop local branch team members.
• Foster teamwork, communication, and accountability across supported branches.

Customer & Client Relations

• Ensure customer satisfaction and strong public relations at all locations.
• Communicate effectively with staff, and clients.
• Uphold corporate presentation and merchandising standards.

Administrative & Financial Duties

• Complete required daily/weekly/monthly reports on schedule.
• Support cost control, labor management, and operational efficiency.

Required Qualifications

• Management experience in retail or foodservice (required).
  Office‑only or administrative backgrounds are not a fit.
• Strong leadership, supervisory, and coaching capabilities.
• Ability to work independently, solve problems, and adapt in fast-moving environments.
• Willingness and ability to travel up to 50% overnight across the Northeast Division.
• Strong communication skills (verbal and written).
• Proficient in Microsoft Office, Excel, email, and standard business software.

Preferred Qualifications

• BS in Food Service Management or related field; OR AA degree with 3+ years of related experience.
• 1–3 years of retail foodservice or operational management experience.
• Knowledge of retail operations, merchandising, food cost controls, sanitation, and marketing.
• Experience with P&L accountability and contract‑managed services.
• Background in cash retail operations and retail marketing.
• Strong organizational, financial, and analytical skills.

Ideal Candidate Profile

• Hands‑on, practical operator
• Independent thinker and problem solver
• Team player who collabora