Job Title

Product Management Associate

Business Environment

Seating Product presentation

Wherever you come from, you must have heard about airline IT Seating!

Because it’s very tangible. Because, as a traveler, you experienced the change with a more value-conscious mindset regarding ancillary services within the airline industry, prioritizing flexibility and personalization. Travelers now seek transparent pricing and are willing to pay for add-ons that enhance their travel experience, such as extra legroom or preferred seating.

Because ancillary seating has become a vital revenue generator for airlines, with figures speaking for themselves: 8 of the most influent airlines of United States generated more than $4 billion revenue in 2022 with assigned seat fee.

Because seating is also crucial for airport operations as it allows airlines to efficiently streamline boarding processes.

Because our product, despite its maturity, is constantly evolving. There cannot be a retailing transformation as such, if seating, representing ~40% of ancillary sold, is not totally engaged in that journey, being at the crossroad between Offer, Order and Delivery Management Systems.

And because we are convinced that our product has a strong role to play in supporting our customers and providing strategic insights to help them adapt their offers/services/operations.

NTSY Train presentation

Our Nice To Seat You Agile Release Train's mission is to design, deliver, operate, maintain and implement high-value Seating features from distribution to aircraft takeoff, as a platform servicing all domains.

Its main business goals:

• Improve passengers satisfaction and create new functionalities boosting agents' efficiency

• Module as a service to grow airlines revenue

• Foster business opportunities through new partnerships or technological excellence

• Provide expertise and customized guidance during customer implementations

• Ensure system stability while allowing technical migrations

• Its scope:

• Product evolution (Nevio/DMX, Global Community, Bespoke, Programs, other BDs)

• Technological evolution (Cloud, Componentization, software evolution for RIT)

• Maintenance of Seat Core components

• Implementation support and Consultancy services

Position Overview

We are looking for a talented and motivated Product Manager to join our Seating Product Management team part of Airline and Airport Operations business unit.

Our Product Management Team

Our PM team is organized around several pillars, including:

• Community Seating stream

• Retailing/Delivery transformations

• Diversification of our portfolio

• Train PM activities

You will be part of the Seating PM team, a team of 5 very motivated people!

Seat PM Key Responsibilities

• Identify, analyze and assess business requirements from customers and prospects.

• Consolidate and articulate business needs into new product concepts or upgrades.

• Propose solutions to the customer aligning with Amadeus business needs.

• Assess potential gaps between customer requirements and Amadeus solutions.

• Write high-level business requirement and contribute to RFP/RFI for the product.

• Define the product strategy, vision & the business value in line with the business owners and other relevant stakeholders.

• Act as EPIC Owner in the Nice To Seat You Train

• Coordinate different functional and technical streams with R&D teams to ensure end to end solution consistency.

• Follow up customer satisfaction by providing support to customer, monitor product acceptance

• Participate to the preparation of key events, guaranteeing the success of promotion/product launch and follow up.

• Participate to the definition of the Value proposition

• Give presentations, demos and familiarisation sessions to customer

• Participate to Seating Community Stream

• Participate in Agile events (PI planning, System demos, Inspect and Adapt workshops…) when applicable / required.

Qualifications

• Proven experience as a Product Manager or similar role

• Strong understanding of Agile methodologies, particularly SAFe (Scaled Agile Framework), and experience working within Agile Release Trains.

• Excellent communication, negotiation, and stakeholder management skills.

• Analytical mindset with the ability to translate business needs into actionable plans and deliverables.

• Ability to set and manage priorities judiciousl