Jobs and Careers
ZE

Senior Manager, F&S Transformation

Zendesk
United StatesRemotefull_timeVerifiedPosted 5 Aug 2026
💰 $220,000/yr($146,000/yr$220,000/yr)

About the role

Job Description

The Senior Manager, Finance & Strategy (F&S) Transformation will lead the next phase of Finance & Strategy transformation, with a focus on building scalable, AI-enabled planning, forecasting, reporting, and process automation capabilities across the F&S organization.

This role will sit within Corporate Finance & Strategy and will own the business side of F&S planning systems (Adaptive Insights), while driving broader transformation initiatives that reduce manual work, improve process discipline, and enable more decision-ready insights. This is a senior individual contributor role with no formal direct reports.

The role will serve as the functional lead for the F&S Transformation portfolio, providing day-to-day direction and prioritization across transformation initiatives and matrixed resources.It will partner closely with Corporate F&S, functional F&S teams, IT, and the Finance-wide AI / Process Innovation team.

We are looking for a strong transformation builder with FP&A systems experience, project management discipline, stakeholder communication skills, and a bias toward automation and scalable process design.

Key Responsibilities:

  • Own the F&S Transformation roadmap across planning systems, process improvement, automation, and F&S-specific AI use cases.

  • Lead the business ownership of Adaptive and related planning systems, including support model, enhancement roadmap, prioritization, stakeholder communication, and partnership with Finance Systems / IT.

  • Drive scalable process improvement across forecasting, reporting, planning workflows, variance analysis, and management reporting.

  • Identify and implement F&S-specific AI / automation opportunities that reduce manual work and improve decision-ready insights, in partnership with the Finance-wide AI / Process Innovation team.

  • Create operating discipline through intake, prioritization, documentation, testing, release management, and roadmap governance.

  • Provide functional leadership for the F&S Transformation team, including day-to-day direction, prioritization, and coaching.

  • Partner cross-functionally with Corporate F&S, functional F&S, IT, and other Finance stakeholders to align priorities, manage tradeoffs, and drive adoption.

  • Shift the team from reactive support to proactive transformation by reducing recurring issues through root-cause fixes, process redesign, automation, and self-service enablement.

Qualifications:

  • 7+ years of experience in FP&A, Finance & Strategy, Finance Transformation, Finance Systems, or a related role.

  • Strong understanding of forecasting, planning, management reporting, and core FP&A processes.

  • Experience applying AI, automation, BI, reporting tools, data models, or system integrations to improve finance processes, reporting, planning, or decision support.

  • Hands-on experience with financial planning systems such as Adaptive, Anaplan, Oracle EPM, Pigment, OneStream, Hyperion, or similar.

  • Proven ability to lead complex transformation or systems initiatives from strategy through execution, including roadmap management, prioritization, stakeholder alignment, and change management in ambiguous, fast-moving environments.

  • Strong process improvement mindset, with experience simplifying, standardizing, and automating workflows.

  • Excellent communication skills, including the ability to translate technical issues into business impact, risks, and decision tradeoffs.

  • Experience leading complex cross-functional initiatives through influence

  • SaaS, subscription business, PE-backed, IPO readiness, or public-company readiness experience preferred.

Where we Work:

  • Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week.

#LI-LM5

The US annualized base salary range for this position is $146,000.00-$220,000.00. This position may also be eligible for bonus, benefits, o

Apply for this role

Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.

Apply Now →Generate Application Kit

Free account required — sign up in 30s

Company

Zendesk

View company profile →