Project Manager

Who We Are:

We give end users THE CONNECTED LIFE EXPERIENCE™ – the SEAMLESS, EFFORTLESS, AND ROBUST CONNECTIVITY EXPERIENCE they expect, and shows property owners how to BREAK THE BOUNDS OF UNINSPIRED CONNECTIVITY™ to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their property.

We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking.

We currently serve over 3,600 customers globally—comprised of over 1 million guest rooms and apartment units—across multiple industries including hospitality, student housing, multi family and senior living.

IN 2020 we launched PlatformONE— a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. PlatformONE offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint®, and next-generation IoT. PlatformONE Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience™.

What You'll Do:

Requirements

Manages the success of installations and upgrades for wired and wireless High-Speed Internet Access for Single Digits, Inc. (SDI) Multiple Dwelling Unit (MDU) business channels, which include student housing, multi-family, and senior living. Responsible for the overall direction, execution, control, and quality completion of specific projects, ensuring consistency with company strategy, commitments, and goals.

Location:

• Bedford, NH
• Charlotte, NC
• Oakbrook, IL
• Phoenix, AZ
• Dallas, TX
• Jacksonville, FL

Job Duties/ Responsibilities:

• Be the customer point of contact for overall project communications and technical inquiries. This includes scope of work review, risk assessment and management, project planning, progress tracking and reporting, management, internal and external customer communications, quality control, and compliance assurance.
• Complete planning using independent discretion to ensure projects are completed in a timely manner and in the financial best interests of the customer and the company.
• Directly manage subcontract resources in the technical execution of a scope of work specific to a customer location, with consultation from assigned internal engineering resources as needed.
• Visit the customer location regularly to ensure proper kick-off, Quality Assurance (QA), and closing of the project.
• Partner with Sales and Account Management to plan highly technical and/or highly visible projects in advance of the final sales contract.
• Partner with Product and Sales teams to deploy Software-as-a-Service (Saas) products on existing and new customer projects as included in customer scope of work.
• Partner with Single Digits Partner team to share QA and feedback on the workmanship provided on your products by our installation partners.
• Maintain forecast data integrity and work with leadership to identify resource conflicts.
• Manage a steady pipeline of ongoing customer projects, balancing concurrent projects at varying stages in the project lifecycle.
• Manage local equipment inventory and provide accurate shipping and receipt information to internal Finance and Accounting teams.
• Ensure projects meet or exceed financial targets.
• Drive high quality project outcomes that are timely, complete, and ensure extreme client satisfaction.

Education:

• Bachelor’s degree in a relevant field or equivalent combination of formal education and work experience.

Experience:

• Minimum of 3 years of experience in a project management role, preferably within IT, construction, or MDU deployment, to include complex, structured cabling jobs with interior/exterior.

Benefits

• Full-Time position
• Paid Time Off (PTO) – accumulate up to 17 days per calendar year plus 9 holidays
• Medical (starting at $140/month for individuals)
• Dental (starting at $10/month for individuals)
• 401(K) with a company match that fully fully vests within two years!
• Vision discounts
• Domestic Partner benefits
• Voluntary Life/AD&D
• Long Term Disability (LTD)
• Employee Assistance Program
• Health a