ED Crisis Behavioral Health Navigator

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Why Join Us? At Tufts Medicine - Lowell General Hospital, we’re more than a health system – we’re a community of the brightest minds and the biggest hearts in healthcare.  We combine academic innovation with compassion and community.  If that excites you, then you belong with us at Lowell General Hospital.

What We Offer

Competitive salaries & benefits

Medical, Dental and Vision benefits start day one

403(b) Retirement with company match

Tuition Reimbursement

Opportunities for career growth

Free on-site parking

Location: Lowell General Hospital Saints Campus - 1 Hospital Drive, Lowell, MA

Hours: 32 hours evenings - Sun, Mon, Tues & Fri - 3:30pm - 12:00am

Job Overview

As a Behavioral Health Navigator you will work on an interdisciplinary team of medical professionals to determine the appropriate care of patients who present to the Emergency Department in behavioral health crisis. Collaborates with outpatient providers, DMH, DCF, families, schools, etc. to determine the needs of each patient and to ensure that the patients are receiving the best, most responsive care available. Will also assist in finding follow-up placement for patients. Part of the hospital community, you will have the opportunity to be on a variety of hospital and community committees focused on the goal of providing and improving community-based care.

Minimum Requirements

• Masters in Social Work (MSW)

• LICSW, LMHC, or license eligible

• 3 years of experience in crisis evaluation and interventions with complex psychiatric patients preferred.

• Clinical skill in evaluation of children, adults and seniors

• Strength based orientation

• Excellent interpersonal, conflict resolution, and communication skills  

• Demonstrate ability to work independently with minimal supervision as part of a team

• Fluency in a second language preferred but not required

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

• Performs comprehensive psychosocial evaluations to assess the needs of behavioral health patients in the Emergency Department. 

• Coordinates information with other health professionals and collateral contacts to identify the appropriate level of care and establish an effective plan of action.

• Documents assessments, interventions, and plans related to the patient's confidential medical record in accordance with HIPPA, industry, and compliance standards.

• Collaborates with ED team, PCPs and clinical staff on care management options.

• Provides education/consultation as needed to other mental health care team members and to health care consumers.

• Works with inpatient hospitals and step down programs on the acceptance and transfer of patients who need a higher level of care.

• Collaborates with other agencies for the education and benefit of the patient, staff and hospital.

• Provides strength based interventions and education for clients to become actively engaged in their care, improve health literacy, and/or change their health behaviors (e.g. diet, medication adherence, compliance with doctor's visits).

• Collaborates with the ED team and clinical sta