Content Management Lead (Team Lead, Knowledge Specialist)– Hybrid (IN-Indianapolis) R0057499

Content Management Lead (Team Lead, Knowledge Specialist)– Hybrid (IN-Indianapolis) R0057499   | FCC | CLC C T Corporation System  - Wolters Kluwer

The Content Management Lead (Team Lead, Knowledge Specialist) organizes, delegates, and carries out solutions to improve the BL Knowledgebase. The Team Lead role assists with prioritizing and responding to internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries; the KST TL ensures that these queries are assigned to the right KST team member, so that rapid and accurate answers are delivered to adjacent teams fulfilling client orders and moving projects toward completion. The Team Lead is responsible for identifying areas of need in the BL Knowledgebase, proactively planning necessary actions, and organizing and delegating the workflow. The Team Lead acts as project manager for preemptive knowledge buildouts in anticipation of large incoming clients, increased renewal season volume, and related company needs.

Hybrid: Eight days a month we come together in the closest office (IN-Indianapolis) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Content Management and work under the leadership of the Associate Director, Customer Success. This role is a part of FCC | CLC C T Corporation System - Wolters Kluwer. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Division/BU About Us:   https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/   

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications:  

• Bachelor’s degree or equivalent
• 3+ years of experience, preferably in research, legal, or knowledgebase management
• Travel Requirements: This is a hybrid role

Other Knowledge, Skills, Abilities of Certifications

• Exceptional interpersonal skills
• Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
• Experience in training, guiding, and mentoring others
• Proven success in meeting deadlines for multiple concurrent projects
• Ability to adapt to a changing regulatory environment
• Excellent organizational and communication (both verbal and written) skills
• Ability and desire to work in a fast-paced environment while effectively collaborating with others
• Excellent attention to detail and high degree of accuracy and consistency
• Consistently respond actively and positively to changing company circu