Clinical Manager - Integrated Care Perm / Brooklyn, Ridgewood, Flushing - FlexStaff

FlexStaff is seeking a qualified Clinical Manager - Integrated Care Perm position for three separate locations; Brooklyn, Ridgewood, and Flushing. 

This position will ensure the effective and efficient completion of tasks associated with the clinical assessment process, including but not limited to clinical onboarding and reassessment, UAS-NY completion, comprehensive assessment, medication review, and post-hospital discharge evaluation. The Clinical Assessment Manager – Care Delivery will follow all Department of Health policies and regulations pertaining to the Uniform Assessment System of New York (UAS-NY) as well as Intake workflows related to accurate and timely completion of UAS assessments. The Clinical Assessment Manager – Care Delivery serves as a valuable resource to the Intake, Enrollment, and Care Delivery teams by documenting critical clinical enrollment, evaluation, and documentation of correct diagnosis, reassessment, and change in condition information in the electronic record system.

JOB RESPONSIBILITIES:

Works closely with intake and enrollment and care delivery teams regarding in-home or virtual assessment appointments with prospective or enrolled participants (utilizing the Uniform Assessment System of New York, UAS-NY). During this visit, answers questions about the Clients program and emphasizes the unique benefits of the clients program.

Conducts in-home assessments for clients participants utilizing the UAS-NY to determine initial or continued plan eligibility by the requirement need of Community Based Long Term Care (CBLTC) Services for greater than 120 days, and care needs.

Evaluates and reviews previous assessments (of all types) to ensure documentation of any/all changes are accurately reflected in EMR. Must include narrative comments and supporting documentation and escalate issues of significant changes to Care Delivery to provide corrected resources.

Evaluates and reviews previous primary diagnosis and medications at key intervals to ensure updated documentation is accurately reflected in EMR and match the diagnosis entered into UAS. Update and/or modify diagnosis codes and medication updates and ensure the accuracy of information. Must include narrative comments and supporting documentation and escalate issues of changes to ensure proper care and management of cases are followed.

Promotes and educates potential referral sources about the clients program as needed to encourage participation in the program through presentations, lectures, meetings, or other support.

Educates potential/new clients participants on plan benefits, services, and care delivery model.

Escalates questions or concerns during the assessment to the quality review team to ensure appropriate completion of UAS-NY and handling of on-site issues that may require intervention.

Completes and/or reassesses previous PCAT Tasking Tool to determine appropriate home assistance with ADLs/IADLs combined with attendance at the clients site. Evaluates and provides recommendations for modifications, corrections, and/or changes to previous evaluations, as well as escalates issues to the discipline manager.

Develops the proposed service plan and obtain necessary documentation during home visits.

Utilizes Lenavi analyzer during either the review process and/or assessment.

Documents all interactions and outcomes in the designated clinical management/electronic record system.

Completes all assessments, notes, service plans, and other documentation timely (within 48 hours).

Works with the quality review team to ensure the accuracy and completeness of all necessary documentation in the Health Commerce System and the electronic record system.

Maintains knowledge of all applicable CMS/PACE guidelines and relevant organizational and departmental policies and procedures, including but not limited to, the timely conduction, finalization, and documentation of the UAS-NY.

Remains responsive and available by phone/email for contact by the clients staff.

Must be able to work some weekends and ability to travel to various boroughs.

Provides significant clinical information to the Care Delivery team in advance of enrollment to ensure a smooth transition and appropriate opportunity for Care Delivery preparation of new participants with complex health conditions.

Partners with Care Delivery by meeting with site leadership and IDT to provide Clinical Assessment and Intake updates, address concerns and improve the overall process.

Serves as clinical point person in response to Care Delivery questions, concerns, or issues after enrollment.

Engages in continuous quality improvement activities to promote optimal staff performance and participant outcomes.

Advises on operational process improvements that may positively impact enrollment turnaround, scheduling logistics, expense/financ