Senior Director of Design

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

At ID.me, the Sr UX Director for Wallet, Identity, and Communities is a pivotal leadership role overseeing the strategic vision and execution of UX design across these critical segments. You will lead, inspire, and motivate a large team of UX professionals, driving innovative solutions that meet business goals and enhance user experience. Your extensive experience in user-centered design will be crucial in developing intuitive, secure, and engaging interfaces that cater to a diverse range of users.

This role involves steering the UX direction for three interconnected areas:

• Wallet: Enhancing the ID.me Wallet to be a secure, user-friendly place where people can control their digital identity, store credentials, and oversee their data.
• Identity: Ensuring the highest levels of assurance in identity verification services, to provide secure access to critical services like the IRS and SSA.
• Communities: Expanding and refining the verification services for various communities (e.g., military, nurses, students) to ensure that benefits and discounts are delivered accurately and securely.

As the Sr UX Director, you will ensure that these platforms are not only functionally robust but also deliver exceptional user experiences that promote trust and engagement. Your role will be to foster a culture of innovation, collaboration, and user empathy, further solidifying ID.me the leader in digital identity solutions.

Responsibilities

• Lead and oversee a large team of UX Designers across the Wallet, Identity, and Communities teams, setting strategic directions and executing high-level design initiatives.
• Develop a unified UX vision for the Wallet, Identity, and Communities segments, ensuring a cohesive and intuitive user experience across these platforms.
• Drive innovative UX strategies and solutions, focusing on user needs, business objectives, and technical feasibility to enhance the ID.me ecosystem.
• Create a nurturing, positive, and inclusive work environment that fosters collaboration, innovation, and constructive feedback across the UX team.
• Inspire, motivate, and lead the UX team to develop solutions that are highly regarded by users and stakeholders, setting new benchmarks for design excellence.
• Evangelize and advocate for user-centered design methodologies, fostering a culture of collaboration and connecting disciplines across the organization.
• Communicate effectively about technical constraints, experimentation, product, brand, business, and strategy, ensuring that design is a key component of all product development efforts.
• Lead the development and refinement of UX design guidelines and best practices, ensuring consistency and high standards across all design projects.
• Engage in strategic planning and decision-making, working with executive leadership to align design strategies with overall business objectives.
• Oversee the recruitment, training, and profe