Process Analyst - Digital Operations

1. Monitor real time queues and identify high risk transactions within the business portfolio.
2. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, Floating, Kiting fraud and similar other risks.
3. Identify fraudulent transactions and Hold or Acquit the transaction based on fraud analysis
4. Resolve queued transactions within the service level agreements to reduce potential revenue losses.
5. Interact with banks and customers to validate information and to confirm or cancel authorizations