Customer Service Coordinator

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. Allied offers its associates competitive pay along with a robust benefits package including, medical, dental, vision, disability & life insurance, 401(k) match, company paid vacation/holidays, access to our Allied Family Wellness Center and much more.

The Customer Service Coordinator will assist customers by addressing inquiries and resoloving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

Requirements

• Excellent interpersonal, verbal, and written communication skills.
• Proficient typing skills required.
• Organized with attention to detail.
• Ability to multitask.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Proficient in Microsoft Office Suite or related software.

Education/Experience:

• High School diploma or equivalent.
• Customer service experience preferred.
• Data entry experience preferred.
• Experience using ERP and CRM systems preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 32 pounds unassisted.

Duties/Responsibilities:

• Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
• Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
• Maintains accurate records of customer interactions and transactions.
• Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
• Coordinates shipments to ensure customer satisfaction.
• Prepares necessary reports for customer service department.
• Performs other related duties as assigned.

Benefits

• Competitive wages and increases
• Paid time off that begins to accrue immediately
• Paid holidays
• Healthcare, dental, and vision insurance
• Clean, safe working conditions
• Climate controlled (72° year-round)
• Bonus incentive program
• 401k Plan with a generous company match
• Apprenticeship program
• Tuition assistance program