Senior Business Systems Product Owner (GTM)

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale.

The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

The Senior GTM Business Systems Product Owner owns the strategy, roadmap, and change management process for various projects and automations in Salesforce and adjacent GTM systems. This role will partner with our Revenue, Marketing and Deal Operations teams, understanding their priorities, documenting requirements and working with our Business Systems delivery team to get these across the finish line. 

This role is critical to the GTM Business Systems team, in driving business strategy and technical execution.

About the role

• Own and drive the GTM Business Systems roadmap, ensuring alignment with company strategy and internal stakeholder priorities.
• Drive change management and prioritization processes, ensuring system changes are well documented, communicated and aligned based on stakeholder priorities and business systems capacity.
• Lead discovery and requirement gathering, translating business needs into clear product requirements, success criteria, and acceptance standards.
• Own change management for GTM system enhancements, including rollout planning, stakeholder communication, enablement, and adoption measurement.
• Partner closely with internal Business Systems delivery teams throughout build, unit testing, and release cycles to ensure high-quality execution and successful outcomes.
• Act as the business owner during design and delivery stages, validating that solutions meet the business requirements, usability, data integrity, and operational standards.
• Proactively manage risk, dependencies, and release impacts for revenue-critical workflows.
• Communicate roadmap progress, priorities, and outcomes to senior leadership, serving as a trusted advisor on GTM system capabilities.
• Drive towards a future-state, AI-enabled GTM systems vision, identifying agentic workflows, exploring and automating repeatable processes to drive productivity and increase revenue to our Business Stakeholders, while ensuring governance, trust, and scalability.

About you

• 8+ years of experience in GTM systems, Salesforce product ownership, RevOps, or Business Systems roles.
• Expertise in Salesforce and GTM ecosystems (CPQ, Billing, Marketing Automation, Integrations, Data Architecture).
• Proven experience owning product roadmaps, prioritization frameworks, and cross-functional change initiatives.
• Strong ability to translate complex business needs into clear system requirements.
• Exceptional stakeholder management, communication, and decision-making skills.
• Experience operating in high-growth, evolving GTM environments.

Work Location

• San Francisco, CA

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benef