Field Service Engineer

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Washington, D.C. metropolitan area in addition to support of customers within Maryland and Virginia. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and
support for Sievers brand Endotoxin and Bioburden instrument product lines. This position will require residency within the Greater Washington, D.C. or Rockville, MD areas and within 1-hour drive of the Baltimore International Airport (BWI) or Washington, D.C. International Airports (DCA, IDA). Position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger East Service Region as well as within Canada and the US.

Key Characteristics
We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support
and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities

• Travel to customer sites and perform PM and related services on TOC equipment
• Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
• Maintain admin duties, parts inventory and relevant trainings
• Take customer calls, participate in territory sales meetings, and service team meetings
• Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
• Write clear and concise reports for customers
• Special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
• Domestic travel 70%

Qualifications

Knowledge, Skills & Abilities

• Strong technical, mathematical and customer service skills
• Able to prioritize various tasks such as service of multiple instruments and administrative duties
• Troubleshooting and problem-solving skills, ability to use processes to find root cause
• General knowledge of electrical equipment, chemistry and safety
• Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing, spreadsheets, basic network and database knowledge
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
• Strong and concise verbal and written communication skills
• Self-motivated, with the ability to drive projects to completion with minimal oversight
• Proven ability to speak effectively before groups and customers, clients, and other employees within the organization