Area Food Service Manager - Reno, NV

Req ID: 458337

Welcome to Love’s! 

 

 

Where People are the Heart of Our Success 

 

 

Area Food Services Manager

At Love's, our values go beyond our name.  We look for those same values in our people. Area Food Services Manager at Love's Travel Stops are a critical element to the success of our long-term business strategy. Operations  The Area Food Services Manager will help run our business by overseeing all operations in multiple restaurants. This role would include the performance of  various daily and strategic managerial duties by overseeing, directing, and coordinating activities around the location to better serve customers.

 

Experience Required

• 5+ years in a restaurant management position required

 

 How You Will Fit In

• Motivate team through a compelling vision and direction to encompass Love’s Core values

• Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards
• Effectively manage employee development with feedback and training opportunities
• Conduct regular quarterly visits and weekly conference calls for each location
• Provide exceptional customer service and verify that Restaurant Managers are doing the same
• Oversee the interior and exterior condition of each restaurant to ensure it is meeting established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
• Responsible to review all service metrics and reports to teach and coach for improved Customer Service standards, including but not limited to: SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel, etc.
• Maintain personal grooming and company uniform standards
• Maintain company attendance standards
• Other tasks as assigned

 

Coaching & Development

• Address employee issues in an appropriate and timely manner. Collaborate with District Manager as necessary to manage employee issues
• Develop an effective succession plan that leads to internal promotions
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
• Ensure that all employees follow Love’s safety procedures while using a sharp knife, a food slicer, toaster, oven, fryers, and other food preparation tools and appliances
• Responsible for protecting company assets with various audit processes and ensure that all cash handling and Love’s policies and procedures are being followed by all employees
• Proactively seek personal learning and development opportunities

 

Benefits That Can't Be Beat

• Medical/Dental/Vision and Life Insurance Plans 
• Flexible Scheduling 
• Road to Success Program for career development 
• On-the-job training 
• Competitive salary
• Quarterly Bonus & Profit Sharing
• Holiday pay 
• 401(k) with matching contributions 
• Parental Leave 
• Adoption Assistance 
• Company Vehicle/Laptop/Mobile Phone
• Pet Insurance