Headquarters Sales Associate - Delivery

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The role of the Headquarters Sales Associate, Delivery is to engage with customers and businesses who have ordered Lucid Motors vehicles. Our Headquarters Sales Associate, Delivery guide customers through the ownership of their vehicle, collect critical customer information, and assist in the coordination of vehicle delivery. We prioritize a world-class customer service experience and our Headquarters Inside Delivery Advisors play a key role in continuing to build upon the Lucid Motors brand though their delivery of an unparalleled experience for our customers.
Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information and possesses demonstrable interpersonal and communication skills. You are an active listener, attentive and articulate, capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities.
The Headquarters Sales Associate, Delivery's role combines sales, customer service, and business development requiring a high-degree of customer-focused energy.

Responsibilities

• As a Sales Associate, Delivery your primary responsibility will be to successfully articulate and deliver the Lucid brand and a personalized ownership experience to our customers. 
• You will seek to understand the customer before delivery by connecting with the sales team and unpacking the customer journey to learn preferences and customizations required. 
• You will tailor deliveries to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience. 
• You have the ability to prioritize and schedule tasks independently that places the delivery experience at the center of your decision making. 
• You will manage a pipeline of customers through the stages of delivery preparedness and readiness.
• On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. 
• You demonstrate a passion to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. 
• The Sales Associate, Delivery is driven by achievement and thrives in an environment where goals are set and attained.
• The Sales Associate, Delivery will work closely with the Delivery Operations Specialist, sales and service teams. 
• You will typically work from a location that conducts both sales and service activities. We see this role as a key member of the delivery process and a loyalty driver for the Lucid brand. 

Qualifications

• 3+ years of customer facing and operational planning experience.
• Experience in a luxury retail or hospitality environment preferred. 
• Expertise with using Salesforce or an equivalent CRM system with pipeline management experience. 
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline. 
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.  
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
• Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize. 
• Acts with urgency and champions excellence in all company objectives.
• Available to work weekends, evenings, nights, and holidays as needed.
• Ability to maintain a current Driv