Associate Product Manager - GDP Integrations

Reporting to the Director of Product Management for the Engage product suite, we are looking for an Associate Product Manager to grow integration partnerships for our Guest Data Platform (GDP) product at Olo. The ideal candidate will bring experience building and managing third-party integrations, ideally, related to the marketing and customer engagement landscape (CDP, CRM, Automation, Email & SMS, Loyalty, etc.). Technical know-how around integrations – from SFTP to API to webhook – is desirable as is working with external integration partners.
This role will work with counterparts in Engineering, Data, and Go To Market to develop, prioritize, and plan the team’s roadmap. As one of Olo’s highest-growth product areas, this is a great opportunity to have a tremendous impact on the growth of Olo and the future of the restaurant industry. 
You can work remotely or at Olo’s headquarters in NYC.

What You'll Do

• Collaborate with the Sr Product Manager on the ongoing definition, prioritization and planning of the GDP integrations roadmap, incorporating product integrations, client feedback, and internal requests
• Manage multiple complex integration projects simultaneously including coordinating across internal and external partners
• Collaborate with the Sr Product Manager to develop strategy to streamline Olo Engage integration process
• Create detailed product PRDs, working directly with Design and Engineering to build third party integrations at high velocity
• Triage bugs and enhancements which includes writing, maintaining, and prioritizing tickets for continuous product improvements that drive client NPS
• Work with our Customer Success Team and Sales Team to understand the problems and pain points around integrations that our existing clients and prospects face within Olo Engage
• Consult on solutions for our clients and prospects and maintain client advisory relationships to identify system innovations
• Conduct competitive research in the product space to inform the product roadmap including data collection and analysis to inform data driven decisions for prioritization 

What We'll Expect From You

• 0-2 years of experience in the Product Manager role for a software technology company
• Experience building and/or managing APIs and webhooks to exchange data with internal and external partners
• Experience working across an entire organization, from the CEO to the Systems Architect to Customer Support to Sales
• Experience working with Design and Engineering teams to build project plans and timelines and manage against those timelines to ensure that you ship the right products at the right time with the right quality
• Experience creating and optimizing processes and workflows

Nice to Have

• Experience in product management for a startup or growth-stage company
• Experience with SaaS platforms for enterprise clients 
• Experience with CDP, CRM, and/or Loyalty platforms

About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental, and vision coverage for you and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $96,731-$138,682 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows