Manager, Accounts Receivable - Peaksware

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

General Summary

As Manager, Accounts Receivable, you will be responsible for leading the Accounts Receivable team. This role is responsible for managing and supporting the overall invoicing, collection, and cash application activities and the timely management of all AR aging components performed by you and your team. This team has a direct impact on our customer relationships and supports the accounting, sales and customer service teams. Ultimately, you should be able to ensure accuracy and efficiency throughout our entire Accounts Receivable process. The ideal candidate is someone who is positive, goal-oriented, outcome-focused and results-driven. 

You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues.

You will sit directly with the Accounting team, work in close collaboration with Accounting, Sales and Customer Service teams, and report to the Controller. 

Core Functions

• Set objectives for the Accounts Receivable team that align with the accounting department’s overall goals.
• Support Accounts Receivable team members on a daily basis and train new team members.
• Maintain accurate customer account balances and reconcile account discrepancies.
• Coordinate the processing of daily receipts ensuring prompt and accurate posting of payments to customer accounts; credit card, checks, lockbox, ACH, and wire payments.
• Manage billing credits, chargebacks and other transactions that impact customer accounts. 
• Ensure billing, customer statements, and reporting activities are complete according to deadlines.
• Ensure high-quality invoicing and collection procedures that comply with applicable laws and regulations.
• Manage and oversee collection activities such as negotiating with past-due accounts, determining the release of held orders and sending follow-ups.
• Contribute to the development of processes and procedures that continually improve the Accounts Receivable function.
• Partner with sales and customer service teams to resolve customer billing issues.
• Take on special projects as assigned by management.

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Requirements

• 4+ years experience working within an Accounts Receivable team with a strong desire for previous people management experience.
• Technically savvy and comfortable with accounting/billing software; prior experience using NetSuite strongly preferred.
• Ability to manage multiple priorities while supporting the prioritization of work for the team.
• Proven ability to learn and apply new technologies.
• Empathetic approach to troubleshooting and customer service.
• A quick learner who is willing to take initiative and has great follow through.
• Strong listening skills and analytic abilities.
• Passion for applied learning in a fast paced environment.
• Strong problem solving skills.
• An enthusiastic team player with a positive attitude and excellent communication skills.
• Exceptional interpersonal skills and someone who thrives in a team-oriented work environment.
• Skilled in Excel spreadsheets and attention to detail.
• Ability to identify opportunities for process improvements or automation.

Don’t meet every single requirement? Don’t worry. We still want to hear f