Senior Consultant, Training & User Adoption

Description

The Clearing is a management consulting firm that helps leaders identify underlying causes of organizational obstacles, resolve highly complex challenges, prioritize the fewest, most important initiatives to tackle regardless of conflicting needs, and make informed decisions in the context of an agreed-upon mission, vision, and strategy. We help create peak performance organizations through strategy, organizational development, leadership training, and change management. Our experienced consultants bring a powerful blend of analytic and creative skills from diverse fields, including change management, finance, engineering, communications, education, policy, design, and corporate leadership. 

Position Description

The Clearing is seeking a Senior Consultant to support a project in a high-security, mission-critical environment. The Senior Consultant will operate onsite with Department of Defense stakeholders to ensure delivery excellence, foster strong client relationships, and contribute to measurable mission impact. 

This specific project role combines project delivery, training and user adoption, business process improvement, and stakeholder engagement to help clients successfully implement and sustain organizational and technology solutions—particularly within SharePoint and Microsoft 365/DoD365 environments. The ideal candidate is a strong communicator and facilitator who can manage client relationships, develop and deliver effective training programs, analyze and improve business processes, and drive adoption of new tools and ways of working.

What You’ll Do

Project & Client Delivery

• Lead and manage small to medium-sized project lanes/deliverables, with guidance and direction from the Project Leader 
• Serve as a point of contact for clients, ensuring strong communication, responsiveness, and satisfaction
• Ensure quality of work; manage client expectations, deliverables, timelines, and issue resolution in a fast-paced, high-security environment
• Facilitate client meetings and working sessions to align stakeholders, drive decisions, and achieve project objectives
• Identify risks and proactively recommend mitigation strategies to ensure project success
• Support proposal development and contribute to follow-on work and growth opportunities
• Develop and assist in developing SOPs, whitepapers, procedure documents, etc.

Training & User Adoption (SharePoint & Microsoft 365 Solutions)

• Develop and deliver technical training, including training plans, PowerPoint presentations, job aids, and training guides, to educate and support end users to drive the adoption and effective utilization of tools, specifically DoD365 Microsoft tools
• Develop comprehensive training plans, including learning objectives, delivery strategies, timelines, and evaluation methods.
• Create high-quality training materials, including job aids, quick-reference guides, SOPs, facilitator guides, slide decks, and recorded demonstrations.
• Deliver virtual and in-person training sessions, adapting instructional methods to diverse learner groups and technical proficiency levels.
• Conduct user needs assessments to identify training gaps, skill levels, and adoption challenges.
• Partner with technical SMEs (e.g., SharePoint Developer, Senior Data Analyst) to translate system functionality into clear, accessible training content.
• Support change management efforts by integrating training into broader adoption strategies, communication plans, and stakeholder engagement activities.
• Evaluate training effectiveness and continuously refine materials based on user feedback, analytics, and evolving mission needs.

Business Process Improvement 

• Analyze and make recommendations for business processes to improve efficiency, effectiveness, training and user adoption
• Design and implement strategies to support the adoption of new processes, tools, and ways of working
• Develop and manage stakeholder engagement approaches, communications, and training strategies to enable sustained customer use
• Identify risks to adoption and recommend mitigation strategies 

Team & Firm Contribution

• Model The Clearing’s consulting approach through leadership, collaboration, and accountability
• Support the development of team members through coaching and feedback
• Contribute to internal knowledge management, toolkits, and thought leadership 

Compensation

The projected salary range for this position is between $74,000 and $103,000 annually. Actual compensation and starting salaries are determined by various