Global Front of House Operations Specialist

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment

• Intelligence and advice that guides and influences strategy

• Advertising that grows reputation and establishes thought leadership

• Custom content that engages and prompts action

• Intent and demand generation that more precisely targets and converts

Job Description

This role is based in our Auburndale, MA office.

This role coordinates global front-of-house operations for Informa TechTarget while liaising between the Support Center of Excellence (CoE) leadership and Informa Group PLC's FOH Operations teams. Our ideal candidate demonstrates proven property management expertise alongside global coordination proficiency to deliver excellence in facilities management, office administration, property oversight, and comprehensive administrative support across our international locations. 

Key Responsibilities 

 Global Facilities Coordination 

• Serve as the primary liaison between Informa TechTarget offices and Informa Group PLC's FOH Operations team, ensuring alignment with and understanding of Informa Group's established protocols, standards and points of contact. 

• Implement and maintain standardized front of house protocols across global locations, while serving as a key recommender of best practices and coordinating with Center of Excellence (CoE) leadership to ensure operational excellence and consistency worldwide. 

• Establish proactive communication channels with other Informa TechTarget FOH Operations specialists to promptly address maintenance concerns, implement preventative measures, and uphold rigorous workplace safety standards in compliance with organizational policies and regulatory requirements. 

Office Management & Administration 

• Orchestrate comprehensive daily office operations, uphold security protocols, and administer visitor management systems in accordance with established global standards and best practices, ensuring consistent operational excellence across all facilities. 

• Serve as the dedicated Operating Administrator for the meeting room booking system, developing specialized expertise in room amenities and configurations to ensure optimal space allocation that precisely aligns with team requirements, technical specifications, and collaborative needs across the organization. 

• Serve as the organization's primary ambassador by providing outstanding customer service to all visitors, clients, and strategic partners, demonstrating core company values and establishing positive initial impressions. 

• Professionally address guest inquiries and resolve complaints with diplomacy 

• Manage and direct all incoming calls and communications, ensuring appropriate routing and timely responses  

• Act as point person for shipping and receiving operations, ensuring accurate documentation, proper handling of materials, and compliance with organizational policies and shipping regulations. 

• Develop and maintain a comprehensive, scalable system for office supplies management that standardizes procurement, inventory tracking, and distribution processes across global locations, ensuring consistent implementation while accommodating regional variations and compliance requirements. 

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