Senior Trainer - Program Mentoring

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 306

Pay Range: $60,300.00 - $90,500.00

Job Description

Job Profile Summary:

The Senior Trainer role is responsible for meeting the needs of the department in the areas of new-hire and recurrent training for mentors. This responsibility includes managing/developing live presentation training, recorded (canned) module training, and weekly/monthly team training. The training scope includes all events ranging from weekly to annual. Another key area of focus is the development and maintenance of professional and personal development tools for one or more customer teams. This would include management/development of resources for use by employees and manager groups. The Senior Trainer will be responsible for strategizing, planning, developing, and implementing key training support activities and events at the mentor level. This support includes assisting individual college teams to meet their specific training goals. The Senior Trainer role collaborates with all other trainers and quality coaches, as assigned. They are responsible for reviewing all ongoing training efforts as implemented by all teams within their assigned customer/department The Senior Trainer evaluates the effectiveness of training programs and employee performance. They are responsible for overseeing the training library resources and distributing materials to managers, and personnel, as needed

Essential Functions and Responsibilities:

• Is an influential individual contributor possessing full breadth and depth of advanced knowledge and expertise.
• Is a subject matter and/or industry-leading expert and professional individual contributor, requiring senior level knowledge within their functional area along with appropriate education, experience, and skills.
• Demonstrates competencies to achieve directly, or in collaboration, broad functional and/or organizational mission-critical objectives.
• A Senior Trainer’s scope of work is strategic at the functional and/or organizational level.
• Is a go-to person at the team, function, and organization level, as well as acting as a coach/mentor.
• Is knowledgeable in the culture of WGU, as well as the department.
• May facilitate change initiatives through collaboration with the Training Team, with customers’ senior leadership, and with members of the WGU community.
• Analyzes the training needs of the assigned department for continuous improvement based on the feedback from LOQ partners, the department’s learners, and the department’s leadership team.
• Creates and leads a wide range of projects, processes, and initiatives within the assigned department. The Senior Trainer is responsible for creating, leading, and designing relatively new initiatives, especially those involving mentoring.
• Identifies, creates, and distributes content that informs, educates, and obtains information from personnel to support the objectives of the Training Department, especially personnel who are the mentors.
• Collaborates with the other members of the department’s Training Team to identify and create materials and interactive, engaging learning resources, which may use web-based resources, multimedia technologies, and/or instructional software.
• Coaches and/or mentors new Trainers and assist colleagues.
• A Senior Trainer trains all mentors, including those in their assigned Department in areas as identified.
• Accesses and identifies potential areas of concern based on t