Senior Staff Product Manager - ServiceNow Cloud Observability Workflows

Company Description

ServiceNow Cloud Observability, formerly Lightstep, enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily software engineering workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. 

We’re looking for an experienced product manager to help execute the product vision and strategy for our unified observability workflows with an emphasis on monitoring cloud and cloud-native applications. Help us turn mountains of observability data into insights our users can easily make actionable, no matter the source or application.  

ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

We’re looking for a senior staff product manager to drive the next evolution of our monitoring and investigative workflows. You'll be responsible for identifying and executing on opportunities to help users quickly understand the behavior of production applications, diagnose issues and reduce noise and issue fatigue. Our users operate some of the largest applications, representing billions of transactions and your goal will be to help these engineers and operators repeatedly make sense of their systems at scale, without deep specialist knowledge, quickly and with minimal effort. 

Example opportunities you might tackle:

• Define and evolve the roadmap for easy-to-use enterprise wide automated anomaly detection 
• Drive the expansion of simple to use, out-of-the-box monitoring use cases by bringing your deep user empathy and real world experiences - we do the heavy lifting so our users don’t have to
• Strategize and execute on shortening the time for users to see meaningful insights from their observability telemetry so they can improve response times and reduce administrative burden
• If you’re looking for a deeply technical and highly dynamic opportunity that will have an outsized impact on the future of Observability, we’d love to talk to you. Learn more about how we created a database from scratch at https://stunning-adventure-z75jzvl.pages.github.io/blog/lightstep-metrics-database!

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Qualifications

You would be a good fit if 

• You have 8+ years of experience working as a Product Manager delivering positive outcomes based on research, data and industry trends
• You have 3-5+ years of industry expertise working on or deploying cloud-native technologies such as Kubernetes or Microservices (for example as a SRE / Engineer, Sales or Partner Engineer, Kubernetes Admin, etc.)
• You have 2+ years of domain experience with Observability systems
• You have a strong history of shipping developer-facing products that users loves with demonstrable success
• You collaborate well-cross functionally – with engineering, design, customer success, sales, and marketing – to get an organization working together towards strategic objectives
• You can take in evidence, integrate information from multiple sources, derive meaning from it, and make critical decisions in a fast-paced environ