Premier Accounts Manager - Enterprise

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Position Overview

The Premier Accounts Manager – Enterprise serves as the strategic relationship lead for a portfolio of high-value nonprofit organizations using Greater Giving’s fundraising technology platform to power auctions, galas, golf tournaments, and other mission-driven fundraising events and initiatives.

This role is responsible for helping premier clients maximize fundraising outcomes, deepen platform adoption, and achieve long-term success through consultative partnership, strategic account planning, and proactive support. The Premier Accounts Manager – Enterprise acts as a trusted advisor to nonprofit executives, development leaders, event teams, and fundraising stakeholders, helping organizations execute successful fundraising programs while identifying opportunities for growth and increased platform value.

The ideal candidate combines enterprise account management experience with a strong understanding of nonprofit fundraising, donor engagement, and event-based revenue generation.

Key Responsibilities

Strategic Enterprise Account Management

• Manage a portfolio of Greater Giving’s premier nonprofit accounts, serving as the primary relationship owner and strategic advisor.

• Develop customized account strategies aligned with each organization’s fundraising goals, event calendar, donor engagement objectives, and long-term mission.

• Build trusted relationships with executive directors, development officers, fundraising teams, event leadership, and board stakeholders.

• Maintain a robust schedule of 1:1 video meetings with premier clients to include account reviews and high-level strategic and consultative support. 

Fundraising & Event Strategy Partnership

• Consult with nonprofit partners on best practices for auctions, galas, golf tournaments, special appeals, donor engagement, and event fundraising strategy.

• Help clients maximize fundraising performance through strong software adoption, workflow optimization, and event execution planning.

• Conduct strategic planning conversations before, during, and after fundraising events to identify opportunities for improvement and growth.

• Provide insights and recommendations based on fundraising trends, event performance, and platform utilization.

Customer Retention & Growth

• Drive customer retention, renewals, and long-term partnership growth across premier nonprofit accounts.

• Identify opportunities for expanded platform usage, additional events, premium services, or new product adoption.

• Proactively manage account health and mitigate risks that could impact customer success or retention.

Cross-Functional Collaboration

• Partner closely with customer success, client services, product, sales, and marketing teams to ensure exceptional client outcomes.

• Advocate internally for premier client needs and priorities.

• Coordinate resources to resolve issues quickly, especially during high-stakes fundraising event periods.

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