Retail & Rental Shop Supervisor

Description

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.

We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions: 

• 401K Plan and company match
• Employee Assistance Program 
• Company provided Life Insurance & Short-Term Disability 
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com and partner discounts.
• Powder Mountain on-snow uniform for specific roles.

Requirements

Job Title: Retail & Rental Shop Supervisor
Shift: Sundown Lodge
Status: Part-Time Seasonal, Hourly
Reporting To: Director of Powder Mountain Retail & Rental Department

Job Description:

Powder Mountain's retail and rental locations are seeking enthusiastic individuals that are guest services focused, customer centric, and have a strong desire to sell Powder Mountain branded items! Must have understanding of ski and snowboard equipment and complimentary gear required for a great day on the snow.

Retail and Rental Supervisor Role Responsibilities:

• All responsibilities and expectations of Retail and Rental Associates in addition to:
• Overseeing daily operations of the Sundown Center Retail and Rental staff
• Ensuring all quality and safety standards are consistently met 
• Observing employees, providing appropriate feedback.
• Communicating performance issues to R&R management staff.
• Running applicable Retail and Rental reports
• Adjusting staffing to meet needs of business
• Communicating rental fleet maintenance issues to Rental Manager
• Working with Retail Operations manager to keep sales floor stocked and drive sales
• Responsible for the completion of all daily SOP tasks and logs.
• Other duties as assigned.

Qualifications Requirements:

• Previous retail and supervisory experience preferred
• Knowledge of Ski Industry technology and trends.
• Must adhere to Powder Mountains appearance guidelines.
• Acquire binding certifications and follow on training as required.
• Proficiency with phone systems, point of sale software, and scheduling software.
• Proficiency with Google Suite
• Highly experience with computers
• Able to work with the public in a friendly, courteous manner.
• Able to handle heavy customer demand for extended periods of time, often working through scheduled break times, particularly during weekends and holiday weekdays.
• Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.
• Well spoken, articulate and ability to remain enthusiastic during peak season.
• Reliable transportation, or commitment to using UTA.
• Ability to work, weekends, holiday, evenings, on call.

Physical Requirements - Must be able to perform physical activities such as, but not limited to:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (40+lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain<