Field Support Representative

Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.

The Field Service Representative provides technical support to local and regional sales offices in all technical aspects of Econolite Control Products in Southern California. Complete knowledge of product hardware and software applications set-up and understanding of systems installation for the purpose of advisement to the Agency and Contractor, some on-the-job training is required. Continual training on all equipment, including software, is mandatory.

DUTIES

• Provide advice and information to the Contractors and Agencies re:  Products manufactured or supplied by ECPI.
• Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents.
• Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers
• Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects
• Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications
• Must be able to use sound judgment, reasoning, and logic to execute tasks

QUALIFICATIONS

• Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferable
• IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire
• Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides
• The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry
• Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Valid Driver’s license and clean driving record

PHYSICAL REQUIREMENTS

• Must be able to stand, walk, squat, and bend at the waist for extended periods of time
• Safety sensitive position—will be required to work at busy traffic intersections
• Required to drive up to five hours a day; ability to lift and carry up to 40 pounds
• May work in various, changing outdoor weather conditions, i.e. rain, heat, snow, etc.

COMPENSATION

The base pay range for this full-time non-exempt position is $28.00 - $36.00 per hour plus benefits. Pay ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire base pay rates for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.

BUSINESS TRAVEL

• Extensive business travel within assigned district. Occasional travel outside of assigned district in support of Area or National requirements

PRE-EMPLOYMENT

All candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates who accept employment will also be subject to a Motor Vehicle/Driving Record screening.