Associate Project Analyst / Billing Customer Service - HYBRID Schedule

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

 Labcorp is seeking a HYBRID  Associate Project Analyst / Billing Client Service position to join our team!

Work Schedule: Monday – Friday; 8:00am-5:00pm EST

Office Location: Itasca, IL

HYBRID: Will require ONSITE 3 days week/2 days at home; this position may also require 1 day in the field for in-person client appointments to be coordinated with sales manager and sales director (Federal standard mileage reimbursement rates for travel will apply). 

                           Associate Project Analyst / Billing Client Service

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives!

Responsibilities:

• Interact directly with customers to resolve billing issues, including client billing, bill-type transfers and patient billing investigation
• Works with internal departments, as well as sales personnel and assigned customers to resolve customer disputes, pricing challenges, and information cleanup
• Support the Billing Project Analyst on specific customers and/or billing projects.
• Routinely pulls invoices and proactively reviews them for accuracy for specific customers
• Pulls invoices for new account startups and works with account manager and customer to ensure alignment as it pertains to billing accuracy and timely payments.
• Participate in client education to ensure proper billing processes are in place. 
• Participate in AR calls and helps support the overall AR performance for assigned subdivision
• Supports assigned subdivisions bad debt initiatives in-order-to reduce bad debt
• Conducts billing reviews and audits for assigned customers while working with internal and external stakeholders to ensure differentiated customer billing experience
• Coordinates with other customers to ensure the accuracy of billing information
• Corresponds with clients, answers questions, and resolves issues
• Follows up on outstanding payments, repairs and re-sends invoices
• Primarily interacts with customers virtually but will meet with some assigned customers in-person as needed to ensure quality customer experience and participate in startups or Business Reviews.
• Other routine billing duties as needed or as assigned by supervisor

Minimum Qualifications:

• Minimum High school diploma or equivalent and 1+ years in billing customer service, accounting or bookkeeping assistant, analysis or similar project-oriented work experience required
• Potential travel to client sites (10%) required

Preferred Qualifications:

• Healthcare, Lab Industry, RCM, or other Healthcare related billing experience strongly preferred
• Previous sales or client-facing (in-person or virtual) work experience strongly preferred
• Prior knowledge of Labcorp systems or internal processes highly desirable

Additional Job Standards:

• Proficiency in Microsoft Office and knowledge of accounting software
• Working knowledge of accounting principles
• Strong customer service skills
• Efficient multitasking and time management skills
• Strong organizational skills and attention to detail

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