AZ LAND DEPARTMENT

Since its inception in 1915, the Arizona State Land Department has been entrusted with managing approximately 9.2 million acres of State Trust lands scattered throughout Arizona. The Common Schools (K-12) are the largest beneficiary entitled to approximately 87% of the land and receiving close to 90% of State Trust Land revenues. Through the application of sound stewardship, and effective business management principles, the Land Department can succeed in its mission of responsibly managing the assets of a multi-generational perpetual Trust in alignment with the interests of the beneficiaries and Arizona’s future. Are you ready to join us in our mission?
Please apply today!
For general information, visit our website: www.azland.gov
1110 West Washington, Suite 510 Phoenix, AZ 85007

PROGRAM PROJECT SPECIALIST 1

Job Location:

Address:  1110 West Washington Street, Suite 510
Phoenix, AZ, 85007

Posting Details:

Salary: $22.00 

Grade: 18

Closing Date: Open Until Business Needs Are Met

Job Summary:

The Arizona State Land Department manages more than 10,000 leases, permits, rights of ways, sales and other contracts relating to the management use and disposition of 9.2 million acres of State Trust lands. State Trust lands are lands granted to the State of Arizona pursuant to the federal Enabling Act. The Trust lands are held in Trust for the common public schools and 13 other public institutions. Any use or disposition of Trust lands must benefit the Trust's beneficiaries.

Under the direction of the Administrative Procedures & Information Section (APIS) Manager, the Program Project Specialist 1 is responsible for coordinating and monitoring the workflow of the Department’s Public Portal by receiving credential requests from customers via email, Salesforce, or in person & issuing credentials in Salesforce, processing cancellation requests, processes public record requests, redacting and scanning of documents. Perform senior level customer service activities (in person, via email, and by telephone). This position also serves as backup to the Customer Service 3 representatives. The ability to maintain confidentiality of sensitive information and attention to detail are fundamentally important aspects of this position.

This position is part of a team that serves as the first point of contact at the public records counter or reception/mailroom and by telephone.

This position is an on-site position with no teleworking options. The hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday.

Job Duties:

• Issues credentials in Salesforce, research agency’s rolodex system for any existing accounts, processes request by completing any necessary customer outreach, completes address change requests, including Account/Contact updates.
• Receives all goods & services physically and into the Arizona Procurement Portal (APP), with direction from the Accounting Section. Processes and coordinates with internal & external customers on expired leases/permits/right of way grants and cancellation of leases/permits/right of way grants.
• Processes public record requests. Search for responsive materials using manual and electronic systems, redact documents as necessary and ensure production to requestor.
• Monitors and distributes case queue in Salesforce.
• Coordinates and assists with maintaining the Department’s filing system including retrieval, filing, file conversion, redacting and scanning. Updates the electronic file inventory systems and box manifest.
• Performs clerical tasks as needed.
• Applies the principles, theories, and concepts of the Arizona Management System; actively participating in daily group huddles and huddle board updates; continually identifying areas for process and quality improvement; adhering to established standard work and procedures.
• Other duties as assigned.
  

Knowledge, Skills & Abilities (KSAs):

Knowledge
• Appropriate use of grammar, punctuation, and formatting of various business documents.
• Professional office management practices and procedures
• Record retention requirements and restrictions
• Filing and scanning practices and associated software
• Redaction procedures and associated software
• Public record laws
• Rules and statutes
• Land legal descriptions - how to read and how to write them
• Land titl