Senior Customer Success Manager

• Drive strategic and value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with our largest customers 

• Proactively monitor the health score of clients and engage at key lifecycle points 

• Conduct strategic account planning that includes quarterly business reviews and success plans 

• Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency 

• Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals 

• Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle 

• Responsible for retention and owning renewal opportunities from discovery to close while working collaboratively with AE’s on expansion opportunities in order to grow the overall value customers are receiving 

• 5 years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility. 

• Bachelor's degree not required, but strongly preferred. 

• Account Management: Ability to strategically manage your time across your book of business 

• Product & Data Knowledge: Solid understanding of relational databases, compensation data and market-pricing systems. PayScale product and data knowledge required. 

• Business Acumen: Dynamic business acumen and business case agility to engage and appeal to both users and executives in presentations, quarterly business reviews, and contract negotiations. 

• Resourceful: Ability to evaluate decisions, problem solve, manage risk, and foresee a company’s growth plan with ease. 

Compensation 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $86,400 - $129,600, exclusive of fringe benefits or potential bonuses. This position is also eligible for a commision of $25,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of