PHARMACY TECHNICIAN

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Description:
Licensed Pharmacy Technician works under the supervision of a pharmacist and is responsible for assuring the pharmacy operations are compliant, efficient and meet the needs of our customers. This position will also serve as the primary point of contact with referral sources, physician’s offices and patients/caregivers.

Responsibilities:
Along with the specified job duties listed above, the position is required to maintain strict adherence to all Byram Healthcare policies and procedures as published and as amended from time to time. This adherence applies to all compliance and conformance plans, policies, codes of conduct, laws and regulations in effect.
I.    Process new referrals completely and accurately.
II.    Must be organized and be able to work with pharmacist to create and assure and efficient workflow and orders are timely and profitable.
III.    Communicate effectively and professionally with referral sources and patients.
IV.    Verify all patient demographics including shipping address, pharmacy insurance coverage, allergy and medical conditions as necessary.
V.    Contact patients prior to their next order due date and process all patients’ prescriptions; ensure prescriptions needed are current with refills and any authorizations necessary; verify ongoing pharmacy benefits for each customer; must insure accuracy of delivery address for customer every moth/ responsible for information patient of co-pay and attempt of collection prior to shipping order.
VI.    Keep customer database current and accurate with order information, communications and activities as to be documents in patient notes.
VII.    Identify and refer any clinical issues to the pharmacist for consultation.
VIII.    Must possess excellent communication skills with the ability to practice proper phone etiquette.
IX.    Call Center Technicians:  Ability to answer hi-volume in-bound calls via an automated phone system.    
 
X.    Ability to make outbound calls to patients and referrals as necessary.
XI.    Respond quickly and professionally to customer telephone questions and concerns.
XII.    Work closely with all departments within the organization as necessary to ensure efficient processing and delivery of customers’ orders.
XIII.    Must be able to accurately fill patient prescription orders if asked by the pharmacist.
XIV.    Assist pharmacist with ordering and inventory as needed.
XV.    Assist pharmacist with other duties requested for the normal everyday operation of the pharmacy which are granted to a pharmacy technician under existing state law.
XVI.    Must possess working knowledge of Microsoft Office.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and/or Experience:
I.    High school diploma or equivalent;
II.    Experience in Third Party Claims processing;
III.    Knowledge in pharmacy operations and products utilized by our pharmacy;
IV.    Knowledge in pharmacy regulations and documentation;
V.    Knowledge in pharmacy compliance issues;
VI.    Knowledge in prescription authorization processes.
VII.    Utah Pharmacy technician license active and in good standing.

Language Skills:
I.    Ability to speak clearly and concisely via phone and in person.
II.    Ability to work as a member of a multidisciplinary team.
III.    Ability to communicate professionally with staff at all levels.
IV.    Ability to explain issues professional and solve order problems when possible for staffs and customers.
V.    Ability to accommodate pharmacists’ preferences and duties at all times.

Mathematical Skills:  Ability to work with basic mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations