General Claims Adjuster - Personal Lines (Large Loss)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a permanant work-from-home position.

 

Required:

Strong customer service competency

 

The ideal candidate will also have the following:

Xactimate experience

Construction/Contractor experience

Prior claims handling experience

 

Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends over the phone or in office environment. Field CAT duty is typically not required for this role but could be requested if need arises.

Compensation Grade: G2

Job Description Summary

Are you poised and ready for an exciting opportunity to resolve unique and challenging insurance claims? If you have the maturity, confidence and resourcefulness to provide an outstanding level of service to sophisticated and savvy customers, we want to hear from you!

As a General Claims Adjuster, you'll handle large personal lines property losses (structure and contents), typically in excess of $1M, while maintaining high member engagement. These losses will be high exposure, complex, coverage-laden and will involve high profile and high net worth customers.

Job Description

Key Responsibilities:

• Participates in complex litigated and non-litigated claims and provides technical assistance and consultation to state/regional leaders and claim associates

• Conducts onsite field investigations and field re-inspections of large exposure personal lines claims and coordinates rebuilding of damages with contractors, various trades and architects.

• Maintains current knowledge of assigned insurance lines court decisions which may impact the claims function, current guidelines and policy changes and modifications. This may require attending various seminars or training sessions.

• Mentors field claims associates to develop their technical and building knowledge and may provide advice, counsel or formal training.

• Participates in catastrophe (CAT) events as requested by the Technical and or Field Office.

• Visits top third tier agents to market claims capabilities.

• Delivers outstanding customer service experience to all internal, external, current and prospective Nationwide customers.

• Adheres to high standards of professional conduct while providing the delivery of superior claims service support

May perform other responsibilities as assigned.

Reporting Relationships: Reports to PL Claims Manager, Property.

Typical Skills and Experiences:

Education: Undergraduate degree or post-graduate studies preferred.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Eight to ten years of property settlement and/or construction experience preferred.

Knowledge, Abilities and Skills: Must have exceptional customer service skills. Proven ability to meet customer needs and provide outstanding service by informing customers of the claims process, setting service expectations from the beginning of the loss through the conclusion, while ensuring a positive customer experience. Demonstrated decision-making and analytical skills. Strong verbal and written communication skills with the ability to communicate with field leadership, staff management, legal and other departments. Ability to operate vari